Brand Advocate Position in Charlotte , North Carolina

Location: Charlotte, North Carolina

About the role

Cellairis is looking for self-motivated people who want to be in a highly visible, fast-paced, and competitive retail role. The Brand Advocate performs customer conversion sales at the Cellairis walk-by entry doors, enticing each walk-by customer with free products to encourage them to visit the store and commit to a purchase. You will use AIDA model (attention, interest, desire, action) based scripts to drive customers to the Cellairis counter, persuade them to show their broken phone, receive a repair quote, or join the mailing list.

Responsibilities

• Perform customer conversion sales at the Cellairis walk-by entry doors.
• Entice walk-by customers with free products to encourage store visits and purchases.
• Use AIDA model-based scripts to gain customer attention, interest, desire, and action.
• Persuade customers to show broken phones, receive repair quotes, or join the mailing list by offering free products.
• Drive customers to the Cellairis counter to agree to participation terms for free goods or services.

Requirements

• Excellent communication skills, highly energetic, and approachable.
• Genuine customer service skills and ability to develop relationships with clients.
• Ability to stand for long periods of time and lift 25 lbs.
• Own reliable transportation and a valid Driver’s License.
• Professional appearance.
• Manageable commute (Cellairis reserves the right to determine acceptable commute distance).

Qualifications

• Retail experience recommended but not required: 1-3 years in a retail sales environment.
• Proven ability to meet and exceed sales goals.
• Sampling selling experience is a plus.

Skills

• Outgoing and approachable.
• Persuasive personality with proven sales skills.
• Determined, self-motivated, and results-oriented.
• Persistent in nature with the ability to turn objections into leads.
• High energy and ability to memorize and use scripts naturally.
• Positive and open attitude, always receptive to coaching.
• Genuine concern for customers, familiar with the Customer Service Guide.

Schedule

Multiple shifts available.

All candidates are subject to reference check, background check, credit check, drug screen, skills assessment, personality assessment, and language proficiency testing. Cellairis is a smoke-free work environment.