Brand Advocate Position in Duluth, Minnesota

About the Role

Cellairis is looking for a Brand Advocate to perform customer conversion sales at the entry doors of our retail locations. In this highly visible, fast-paced, and competitive role, you will entice walk-by customers with free products to drive them into the store and ultimately commit to a purchase. Using the AIDA model (attention, interest, desire, action) based scripts, you will persuade customers to visit the Cellairis counter for a repair quote, join our mailing list, or receive free goods/services.

This role is perfect for someone who is athletic, highly energetic, and in excellent physical condition.

Responsibilities

• Engage walk-by customers using scripts to drive them into the store.
• Entice customers with free products to encourage store visits and potential purchases.
• Persuade customers to show their broken phones, receive repair quotes, or join the mailing list.
• Use the AIDA model (attention, interest, desire, action) to convert leads into sales opportunities.
• Develop genuine customer relationships and provide excellent service.

Core Competencies

• Outgoing and approachable
• Persuasive personality
• Proven sales skills
• Determined and self-motivated
• Results-oriented
• Persistent in nature
• Ability to turn objections into leads

Required Attitude & Personality

• Drive and Urgency: Has tremendous energy and initiative to drive customers to the store and generate sales. Able to memorize scripts and use them naturally with high energy. Recognizes and capitalizes on a high percentage of sales opportunities.
• Attitude: Always maintains a positive and open attitude, positively affecting team members. Open to coaching and new techniques. Never appears discouraged and is always moving forward.
• Genuine Customer Service: Shows genuine concern for customers and knows the Customer Service Guide thoroughly.

Requirements

• Excellent communication skills, highly energetic, and approachable.
• Ability to develop genuine customer service skills and build client relationships.
• Physical ability to stand for long periods and lift up to 25 lbs.
• Own reliable transportation and a valid driver’s license.
• Professional appearance.
• Manageable commute (Cellairis reserves the right to determine acceptable commute distance).

Qualifications

• Retail experience recommended but not required (1-3 years in a retail sales environment preferred).
• Proven ability to meet and exceed sales goals.
• Sampling selling experience is a plus.

Schedule

Multiple shifts available.

Additional Information

• This is a smoke-free work environment; preference is given to non-smokers.
• All candidates are subject to reference checks, background checks, credit checks, drug screening, skills assessments, personality assessments, and language proficiency testing.
• This job description is not exhaustive and may change based on business needs.