Brand Advocate Position in Minneapolis, Minnesota

Minneapolis, Minnesota

About the role

Perform customer conversion sales at the Cellairis walk-by entry doors. Similar to a product sampling program: you will be enticing each walk-by customer with free products so that they will be inclined to come to our store and ultimately commit to a purchase. You will use the AIDA model (attention, interest, desire, action) based scripts to get the walk-by customer to the Cellairis counter. You will persuade and encourage the customer to show us their broken phone, receive a repair quote, or join our mailing list by offering free products. In order for the consumer to receive their free goods or services from Cellairis, they will need to come to the Cellairis counter and agree to certain participation terms. Your job is to make them aware of these special offers, entice, and drive them to our store.

Responsibilities

• Engage walk-by customers using provided scripts to generate interest and drive them to the store.
• Encourage customers to show their broken phones, receive repair quotes, or join the mailing list.
• Convert customer interactions into sales opportunities using persuasive communication.

Requirements

• Excellent communication skills, highly energetic, and approachable.
• Genuine customer service skills and ability to develop relationships with clients.
• Ability to stand for long periods of time and lift 25 lbs.
• Own reliable transportation and a valid Driver’s License.
• Professional appearance.

Qualifications

• Retail experience recommended but not required: 1-3 years in a retail sales environment.
• Proven ability to meet and exceed sales goals.
• Sampling selling experience is a plus.

Skills

• Outgoing and approachable personality.
• Persuasive and results-oriented with a determined, self-motivated attitude.
• Ability to turn objections into leads and capitalize on sales opportunities.
• High energy and ability to memorize and use scripts naturally.
• Positive attitude, open to coaching, and able to motivate team members.

Core Competencies

• Drive and Urgency: Has tremendous energy and initiative to drive customers to the store and generate sales. Recognizes and capitalizes on a high percentage of sales opportunities.
• Attitude: Always maintains a positive and open attitude, positively affecting team members. Open to coaching and new techniques, never discouraged, and always moving forward.
• Genuine Customer Service: Shows genuine concern for customers and knows the Customer Service Guide thoroughly.

Physical Requirements

• Stand for long periods of time.
• Lift up to 25 lbs.

Additional Information

Candidates are required to have their own (not public) means of transportation and must have a manageable commute. Cellairis reserves the right to determine an acceptable commute distance.

All candidates are subject to a reference check, background check, credit check, drug screen, skills assessment, personality assessment, and language proficiency testing.

We are a smoke-free work environment and strive to employ non-smokers.