Brand Advocate Position in Cranston, Rhode Island

About the Role

Cellairis is looking for a Brand Advocate to perform customer conversion sales at the store entry doors. In this highly visible, fast-paced, and competitive retail role, you will entice walk-by customers with free products to drive them into the store and commit to a purchase. Using the AIDA model (attention, interest, desire, action) based scripts, you will persuade customers to visit the Cellairis counter for a repair quote, join our mailing list, or receive free goods/services.

Responsibilities

• Engage walk-by customers using scripts to generate interest and drive them into the store.
• Offer free products to entice customers to visit the Cellairis counter and commit to a purchase.
• Persuade customers to show broken phones, receive repair quotes, or join the mailing list.
• Turn objections into sales opportunities and convert failures into positive actions.

Requirements

• Excellent communication skills, highly energetic, and approachable.
• Genuine customer service skills with the ability to develop client relationships.
• Ability to stand for long periods and lift up to 25 lbs.
• Own reliable transportation and a valid driver’s license.
• Professional appearance.
• Manageable commute (Cellairis reserves the right to determine acceptable commute distance).

Qualifications

• Retail experience recommended but not required (1-3 years in a retail sales environment preferred).
• Proven ability to meet and exceed sales goals.
• Sampling or selling experience is a plus.

Core Competencies

• Outgoing and approachable with a persuasive personality.
• Determined, self-motivated, and results-oriented.
• Persistent in nature with the ability to turn objections into leads.
• High energy and drive to memorize and use scripts naturally.
• Positive attitude, open to coaching, and able to motivate team members.
• Genuine concern for customers and mastery of the Customer Service Guide.

Physical Requirements

• Ability to stand for long periods.
• Lift up to 25 lbs.

Schedule

Multiple shifts available.

Candidates are subject to reference checks, background checks, credit checks, drug screening, skills assessments, personality assessments, and language proficiency testing. This is a smoke-free work environment.