Brand Advocate Position in Birmingham , Alabama

Birmingham, Alabama – Retail/Sales position reporting to the Store Manager.

About the Role

Perform customer conversion sales at the Cellairis walk-by entry doors. Similar to a product sampling program, you will entice each walk-by customer with free products so they come to our store and ultimately commit to a purchase. Using AIDA-model scripts (Attention, Interest, Desire, Action), you will persuade customers to show their broken phone, receive a repair quote, or join our mailing list by offering free products. Customers must come to the Cellairis counter and agree to participation terms to receive their free goods or services. Your goal is to make them aware of these special offers and drive them to our store.

Core Competencies

• Outgoing and approachable
• Persuasive personality
• Proven sales skills
• Determined and self-motivated
• Results-oriented
• Persistent in nature
• Ability to turn objections into leads

Attitude & Personality

• Drive and Urgency: Has tremendous energy and initiative to drive customers to the store and generate sales. Able to memorize scripts and use them naturally with high energy. Recognizes and capitalizes on a high percentage of sales opportunities.
• Attitude: Always maintains a positive and open attitude, positively affecting team members. Open to coaching and new techniques. Never appears discouraged and is always moving forward.
• Genuine Customer Service: Shows genuine concern for customers and knows the Customer Service Guide front to back.

Responsibilities

• Engage walk-by customers using AIDA-based scripts to drive them into the store.
• Encourage customers to show broken phones, receive repair quotes, or join the mailing list by offering free products.
• Ensure customers agree to participation terms at the Cellairis counter to receive free goods or services.

Requirements

• Excellent communication skills, highly energetic, and approachable.
• Genuine customer service skills and ability to develop relationships with clients.
• Ability to stand for long periods and lift 25 lbs.
• Own reliable transportation and a valid driver’s license.
• Professional appearance.
• Manageable commute (Cellairis reserves the right to determine acceptable commute distance).

Qualifications

• Retail experience recommended but not required (1-3 years in a retail sales environment preferred).
• Proven ability to meet and exceed sales goals.
• Sampling or selling experience is a plus.

Disclosure & Conditions

• Candidates must have their own (non-public) means of transportation.
• All candidates are subject to reference checks, background checks, credit checks, drug screening, skills assessments, personality assessments, and language proficiency testing.
• Smoke-free work environment; preference for non-smokers.