Branch Service Manager - Benson (AZ)

Essential Functions

• Assists in achieving the strategic goals of the branch through own production and oversight of inside sales and service.
• Keeps the branch in compliance with all bank policies and procedures and prepares the branch for internal audits.
• Identifies and addresses client needs and provides solutions which may include new accounts, consumer loans, performing client service issues, and responding to more complex client complaints and questions.
• Makes appropriate referrals for other bank products and services, including commercial lending products.
• Ensures all employees are properly trained and able to refer prospects/clients to other bank products and services.
• Provides sales leadership for other branch employees, which includes overseeing both the inside and outside sales efforts of those employees.
• Responsible for coaching, mentoring, and monitoring service levels within the branch.
• Works closely with key partners to achieve sales and service objectives and maintains operational integrity.
• Makes appropriate referrals for other bank products and services, including commercial lending products.
• Ensures all employees are properly trained and able to refer prospects/clients to other bank products and services.
• Provides sales leadership for other branch employees, which includes overseeing both the inside and outside sales efforts of those employees.
• Responsible for coaching, mentoring, and monitoring service levels within the branch.
• Works closely with key partners to achieve sales and service objectives and maintains operational integrity.
• Maintains operational integrity.

Qualifications

• Requires a high school diploma and 2+ years' experience in retail banking, sales, new accounts, customer service, loan processes or other directly related experience.
• A combination of education and experience may meet requirements.
• Knowledge of the banking industry, processes, procedures, regulations, and products.
• Knowledge of lending process and procedures.
• Strong customer service, relationships building, sales and management skills.
• Ability to handle various client concerns and problems.
• Must have good communication skills, both verbal and written.
• Knowledge of computer programs, i.e., word processing, spreadsheets, etc.
• Ability to set and maintain high quality work standards.
• Ability to lead a group.
• Ability to deal effectively with people in various job capacities.
• Excellent problem solving and communication skills.
• Bilingual proficiency in English and Spanish languages, is preferred.

Benefits

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance.
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts.
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays.
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience.
• Mental health benefits include coaching and therapy sessions.
• Tuition Reimbursement for qualifying employees.
• Employee Ambassador preferred banking products.

Schedule

Monday – Friday: 8:00 AM – 5:30 PM; 40 hours/week

Pay

Competitive compensation in line with work experience