Branch Service Manager

Responsibilities

• Responsible for the management of a specified service area
• Ensures generation of revenue and profit consistent with assigned objectives, guidelines and pricing policies
• Maintains efficient workflow by holding direct reports accountable for the quality and efficiency of their work
• Provides next-level customer support and problem resolution
• Facilitates resolution of issues concerning pricing, installation and performance of equipment by interacting and communicating with the sales and administrative departments
• Reviews timeliness, accuracy and completeness of technicians’ invoices, car expense reports and timecards
• Ensures appropriate staffing
• Ensures adequate inventory of supplies and machine parts

Qualifications

• 3–5 years related work experience as a Technical Manager, preferably in the managed print services or digital solutions industry
• Certified in A+, Network+ or equivalent training required
• Understanding of workflow, security, cost accounting and MPS solutions
• Outstanding customer relation skills
• Working knowledge of computer systems such as Microsoft, Apple and common network problems
• Must have experience updating, maintaining and analyzing spreadsheets
• Must have reliable transportation and a valid driver’s license
• Position requires use of personal car which is eligible for vehicle maintenance compensation program
• Must be able to travel locally on a daily basis to various customer sites
• Ability to use appropriate technology for the position (e.g., handheld computer, phone, laptop)
• Must have excellent daily time management skills and be capable of prioritizing activities and schedule to obtain effective results
• Must work well with customers and exhibit professional appearance and demeanor at all times