Branch Service Manager

About the role

As an Orkin Service Manager, you’ll ensure top-notch service from the industry leader with nearly 125 years of expertise in pest control. You’ll balance technical acumen with soft skills like empathy and integrity to train and develop Orkin Pros, delivering unparalleled service that exceeds customer expectations. Your leadership will drive revenue growth, with opportunities to earn an annual rewards trip for top performers. This role offers career growth, competitive benefits, and the chance to work in a recession-resistant industry.

Responsibilities

• Lead an entire service operation upon completion of paid training
• Motivate the service team to consistently provide the world’s best service, prioritizing safety
• Conduct yourself with professionalism and integrity with customers and coworkers
• Assist with recruiting top talent for the service team
• Train and develop Orkin Pros through hands-on management
• Lead training meetings
• Oversee the Orkin Pro Ride-A-Long program
• Ensure customer expectations are met or exceeded through inspections, proposed courses of action, and empathetic service
• Champion innovation by supporting the team in adopting new products, services, and technology
• Monitor scheduling, routing, and inventory to drive efficiencies and productivity
• Participate in community service projects that improve your local area

Requirements

• Sales experience preferred
• High School Diploma or equivalent required
• Valid driver’s license required
• Ability to obtain the appropriate pesticide license/certification if required (company paid)
• Ability to work in the field independently and interact with clients

Work Environment

• Must meet physical job requirements and safely perform duties with or without accommodations, including:
• Safely using a ladder within the manufacturer's weight capacity
• Occasionally lifting and carrying up to 50 lbs.
• Safely accessing crawl spaces, attics, confined spaces, rooftops, etc., including climbing, balancing, stooping, kneeling, crouching, or crawling
• Wearing personal protective equipment (PPE), which may require an OSHA-compliant respirator
• Willingness to work in various weather conditions

Benefits

• Competitive earnings and a company vehicle with gas card
• Starting salary of $70,000 with bonus potential
• Company-provided iPhone and iPad with sales software
• Comprehensive benefits package including medical, dental, vision, maternity, and life insurance
• 401(k) plan with company match and employee stock purchase plan
• Paid time off (PTO)
• Employee discounts, tuition reimbursement, and dependent scholarship awards
• Industry-leading, quality, comprehensive training program

Why Orkin?

• Opportunity with career potential in a reliable, recession-resistant industry
• Service-oriented mindset that builds loyalty and trust with customers
• Commitment to personal and team accountability
• Collaborative team environment
• Opportunities for continuous learning, improvement, and leadership development
• Company that supports community involvement
• Mission-driven career with a focus on safety, professionalism, empathy, integrity, and innovation