Branch Service Manager (Reno, NV)

Essential Functions

• Be responsible to manage the branch service, sales and operations functions to achieve the strategic goals of the branch in coordination with a Branch Manager or Business Center Manager.
• Be responsible to perform the following tasks and/or regularly makes substantially weighted recommendations regarding: interviewing, selecting, hiring, performance evaluations, advancement, and termination of employees.
• Be responsible for training, coaching and mentoring employees.
• Provides leadership and training for the sale and referral of bank products and services.
• Be responsible to resolve and respond to client service issues, complex client complaints and questions.
• Directs the work of managed employees.
• If needed, schedules and sets hours of work.
• Maintains production or sales records for use in supervision and/or performance management of employees, appraises employee productivity and efficiency.
• Recommends promotions or other changes in employee status, handles employee complaints and grievances.

Qualifications

• 2+ years' experience in retail banking, sales, new accounts, customer service, loan processes or other directly related experience. (Combination of education and experience may meet requirements.)
• Knowledge of the banking industry, processes, procedures, regulations and products.
• Knowledge of lending process and procedures.
• Strong customer service, relationships building, sales and management skills.
• Able to handle various client concerns and problems.
• Good communication skills, both verbal and written.
• Knowledge of computer programs, i.e., word processing, spreadsheets etc.
• Ability to set and maintain high quality work standards.
• Ability to lead a group.
• Ability to deal effectively with people in various job capacities.
• Excellent problem solving and communication skills.
• High School diploma or equivalent.

Benefits

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 13 Paid Holidays, (includes Nevada Day & Family Day)
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees

Pay

Pay range (depending on experience): $56,000 - $65,000.