Service Manager

About the role

The Service Manager will oversee all operations in the shop, directing the flow of all work scheduled within the shop, including our shop management program, Shop Monkey.

Responsibilities

• Oversee and direct the flow of all work scheduled within the shop, including the Shop Monkey shop management program
• Implement and execute all company procedures and policies pertaining to the shop
• Ensure all shop safety procedures are followed for the safety of team members and customers
• Instruct, coach, train, and manage shop techs to consistently ensure procedures are followed while maintaining a clean and safe work environment
• Facilitate daily inspection of shop tools and equipment, ensuring equipment is usable and safe
• Schedule maintenance as needed on missing or broken equipment, keeping store management aware of shop equipment needs or service requirements
• Review and maintain proper Shop Monkey procedures and ensure shop techs document all required fields within Shop Monkey
• Implement and execute all required TIA, ALI, and company guidelines as they pertain to the shop
• Enforce all company PPE and safety policies (safety glasses, gloves, torque procedures, and lifting procedures)
• Oversee technician first torque procedure and perform manager secondary torque of all vehicles
• Verify completion of figure after technician first torque
• Order product as needed through 1st Call and vendors for services and installs (excludes items ordered for store stock)
• Complete shop work schedule of staff
• Assist in hiring and recruiting of shop personnel
• Train all shop techs
• Receive service-related product as ordered for installs
• Assist management in return-to-vendor paperwork (RTVs)
• Maintain and oversee binder for customer special orders (e.g., center caps or wheel replacements)
• Complete weekly company truck maintenance and inspections in Shop Monkey; address any issues as needed with management
• Assist in the monthly Safety Audit
• Complete daily equipment calibration and safety inspections
• Maintain daily shop cleaning schedule
• Ensure customer returns are effectively managed, cleaned, labeled, and prepared for sale
• Perform any other items deemed necessary by the store management team

Requirements

• Must have the ability to pass a background check prior to hire