Branch Service Manager - Round Valley/Eagar (AZ)

Essential Functions

• Aids in achieving the strategic goals of the branch through own production and oversight of inside sales and service.
• Maintains branch compliance with bank policies and procedures and prepares for internal audits.
• Identifies and addresses client needs, provides solutions such as new accounts, consumer loans, and handles client service issues and complex complaints.
• Makes appropriate referrals for other bank products and services, including commercial lending products.
• Oversees the training and performance of branch employees, focusing on both inside and outside sales efforts.
• Provides coaching, mentoring, and monitors service levels within the branch.
• Works closely with key partners to achieve sales and service objectives and maintains operational integrity.
• Processes cash transactions and other customer service duties within the branch.
• Supports additional assigned responsibilities to help the branch achieve overall success in sales, service, and operations.

Qualifications

• High school diploma and 2+ years' experience in retail banking, sales, new accounts, customer service, loan processes, or other directly related experience.
• Knowledge of the banking industry, processes, procedures, regulations, and products.
• Knowledge of lending process and procedures.
• Strong customer service, relationships building, sales, and management skills.
• Ability to handle various client concerns and problems.
• Good communication skills, both verbal and written.
• Knowledge of computer programs, including word processing, spreadsheets, etc.
• Ability to set and maintain high quality work standards.
• Ability to lead a group.
• Ability to deal effectively with people in various job capacities.
• Excellent problem solving and communication skills.
• Bilingual proficiency in English and Spanish languages is preferred.

Benefits

• Medical, Dental, and Vision Insurance - Start Day One!
• Life and Disability Insurance, Paid Parental Leave, and Adoption Assistance.
• Health Savings (HSA), Flexible Spending (FSA), and dependent care accounts.
• Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays.
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience.
• Mental health benefits include coaching and therapy sessions.
• Tuition Reimbursement for qualifying employees.
• Employee Ambassador preferred banking products.

Schedule

Monday – Friday: 8:00 AM – 5:30 PM; 40 hours/week

Pay

Competitive compensation in line with work experience

Schedule

Monday – Friday: 8:00 AM – 5:30 PM; 40 hours/week