Branch President

FirstCall Mechanical, a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services, serves a wide array of facility types including distribution centers, industrial plants, universities, airports, healthcare facilities, and self-storage units. With approximately 700 employees across multiple states, FirstCall is committed to building durable partnerships and expanding its operations nationwide. The company prioritizes both customer satisfaction and employee growth, fostering a culture where success is shared.

Benefits

• Competitive weekly pay
• Comprehensive healthcare coverage (medical, dental, vision, and more, including some 100% company-paid plans)
• 401(k) retirement savings plan with a 5% company match
• Life insurance, short- and long-term disability
• Up to 4 weeks of paid time off, 9 paid holidays, plus Veterans Day for veterans
• Company-sponsored education and career advancement programs (FirstCall Academy, Learning & Education Assistance Program (LEAP), FirstCall Progression Program)
• Generous referral bonus of $2,500 per referral
• Role-specific perks: company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot allowances

About the Role

The Branch President is the single point of accountability for the performance, growth, and culture of the Charlotte operation. This role owns the P&L, leads day-to-day business execution, develops talent, and creates the plan to grow revenue, margin, and customer value in the market. Ideal candidates will have progressive leadership experience in commercial HVAC, mechanical services, or a related field service business, with a demonstrated record of growing performance and leading teams. This role is well-suited for an ambitious, hands-on leader who wants both local ownership and the support of a broader growth platform.

Responsibilities

• Lead the Charlotte business with full responsibility for growth, profitability, and operating performance.
• Build, coach, and retain a high-performing team across service, projects, sales, and support functions.
• Develop and execute a clear annual business plan with targets for revenue, margin, customer growth, and operational excellence.
• Drive accountability through KPIs, dashboards, and regular operating reviews.
• Partner closely with customers and the commercial team to win new business and expand existing relationships.
• Ensure strong execution in service delivery, project performance, safety, quality, and customer experience.
• Collaborate across the FirstCall platform to share best practices and capture scale advantages.
• Champion a culture of urgency, ownership, professionalism, and continuous improvement.

Key accountabilities include achievement of established goals (safety, financial, cultural, brand reputation) and maintaining an elite level of customer service to ensure FirstCall remains the top choice for HVAC and mechanical services.

Requirements

• 7–10+ years of progressive leadership experience in commercial HVAC, mechanical services, or a related field service environment.
• Proven track record of growing a branch, region, or business unit while improving profitability.
• Strong P&L leadership skills, including pricing, margin management, forecasting, and resource allocation.
• Ability to lead from the front and connect with technicians, managers, and customers.
• Experience recruiting, coaching, and developing strong teams.
• Comfortable in a fast-paced, performance-driven, growth environment.
• Solid understanding of commercial HVAC service operations; technical fluency is strongly preferred.

Skills

• Team builder and approachable leader
• Strong communicator
• High accountability and results-oriented
• Creative problem solver
• Collaborative mindset
• Entrepreneurial spirit

This position reports directly to the Regional Vice President and collaborates cross-functionally with other branch leaders and support team members.