Branch President

About the role

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities.

Community Solutions & Sales, an Associa Company, is seeking a dynamic Branch President to lead our Utah operations and help shape the next chapter of our growth. This is a high-impact executive leadership opportunity for someone who can turn strategy into results, inspire teams, strengthen client partnerships, and create a culture where employees and communities thrive.

Why this opportunity

• Set the strategic direction for Community Solutions & Sales
• Build, develop, and empower a high-performing leadership team
• Strengthen the employee and client experience
• Drive sustainable growth, client retention, and financial performance
• Expand Community Solutions & Sales’ presence and impact throughout Utah
• Partner with regional and corporate leaders to influence broader organizational initiatives
• Serve as a visible ambassador for Community Solutions & Sales and Associa

Responsibilities

Lead the Business

• Develop and execute the branch’s strategic and annual operating plans
• Establish clear goals and accountability across the organization
• Monitor key performance indicators related to financial results, growth, client retention, employee engagement, and operational excellence
• Lead the budgeting process and ensure the branch meets its financial commitments
• Identify opportunities to improve efficiency, service delivery, and profitability
• Maintain strong internal controls and support timely accounts receivable collection

Build and Inspire Great Teams

• Lead, coach, and develop the branch leadership team
• Attract and retain high-performing talent who raise the bar
• Create a culture of accountability, collaboration, empowerment, and continuous improvement
• Ensure employees understand how their work contributes to the success of our clients, communities, and business
• Oversee performance management, succession planning, leadership development, and key talent decisions
• Partner closely with Human Resources as a strategic advisor in building organizational capability and a strong employee experience

Elevate the Client Experience

• Build trusted relationships with boards of directors, homeowners, community leaders, vendors, and strategic partners
• Ensure teams consistently deliver responsive, high-quality service
• Oversee client retention and management agreement renewals
• Resolve complex client concerns with sound judgment, professionalism, and urgency
• Ensure the branch remains responsive to the evolving needs of the communities we serve

Drive Growth

• Develop and execute strategies to expand the branch’s presence throughout Utah
• Identify organic growth opportunities within existing client relationships
• Partner with sales and marketing leaders to pursue new business and strategic accounts
• Promote Associa’s full range of services and solutions
• Represent Community Solutions & Sales and Associa as an active leader in Utah’s business and community association management markets

Champion Operational Excellence

• Align people, processes, systems, and culture to deliver an integrated client experience
• Ensure compliance with company policies, governing documents, contracts, and applicable federal, state, and local requirements
• Use financial and operational data to identify trends, address root causes, and make informed decisions
• Sponsor and support strategic initiatives across Associa as needed

Requirements

• Five or more years of progressive leadership experience in community association management, property management, hospitality, or another service-focused industry
• Demonstrated success leading a complex, multi-functional operation
• Strong financial and business acumen, including experience with budgeting, profitability, financial reporting, and performance metrics
• A proven ability to grow revenue, retain clients, and improve operational results
• Experience building, developing, and leading high-performing teams
• Exceptional communication, presentation, negotiation, and relationship-building skills
• The ability to navigate complex client and employee matters with sound judgment and professionalism
• A strategic mindset combined with a willingness to remain connected to day-to-day operations
• A bachelor’s degree in business administration or a related field, or an equivalent combination of education and experience
• Community association management experience is strongly preferred

Leadership style

You will be successful in this role if you are:

• A visible and engaged leader who builds trust
• Energized by developing people and creating strong teams
• Comfortable making decisions and reinforcing accountability
• Curious, adaptable, and focused on continuous improvement
• Financially disciplined and results-oriented
• Skilled at balancing strategic priorities with immediate business needs
• Passionate about delivering meaningful value to clients and communities

Benefits

• World-Class Training
• Additional Income Opportunities
• CAI (Community Association Industry) Course/Designation Assistance
• Paid Time Off/Holidays
• Comprehensive Medical Benefits
• Wellness Incentives
• Mileage Reimbursement
• Company Cellphone
• Hybrid: In Office/Work From Home Schedule

Schedule & location

Work Location: 12371 South 900 East Suite 200, Draper, Utah 84020