branch people leader

About the role

The branch people leader is charged with leading the delivery of exceptional member and team member experiences. This leader advocates, nurtures, and guides their team to promote and deliver on orsa credit union's Member Engagement Manifesto, while removing obstacles and barriers to excellence. By setting the tone for branch performance and community engagement, this individual, along with their team, are proud orsa representatives and recognized neighborhood advocates, working alongside local organizations that care about making our community better as much as we do. This position is responsible for overall branch functions and delivery, including but not limited to, member engagement, coaching and mentorship of staff for growth, and achieving the business and financial objectives of the credit union.

Responsibilities

• Lead, coach, and inspire team members at all levels, fostering accountability, growth, and confidence.
• Cultivate a culture of excellence by setting clear standards of performance, ensuring both operational excellence and meaningful impact in every branch interaction.
• Drive community connection by collaborating with internal teams to ensure the branch plays an active role in community events, partnerships, and initiatives that build financial confidence and empowerment.
• Ensure trust and compliance by upholding the highest standards of security, compliance, and financial stewardship, and ensuring the branch consistently follows all credit union policies, procedures, and regulatory requirements.
• Empower branch success by guiding the team in meeting and exceeding business, financial, and experience goals.
• Champion employee experience by leading with empathy and vision to foster an inclusive, motivating, and supportive workplace where team members thrive, feel valued, and remain aligned with our shared purpose of being a trusted partner for life.

Requirements

• A high school diploma or equivalent.
• 4-6 years' experience in retail/member experience.
• 1 year of leadership experience.
• Demonstrated business acumen.
• Proven successful goal setting and achievements.
• Proficiency using Excel and Word.

Qualifications

• You might also have:
• 3 years of leadership experience.

Skills

• Strong communication and interpersonal skills.
• Ability to motivate and lead a team.
• Experience with financial products and services.
• Knowledge of credit union operations and policies.

Benefits

A Day in the life of a branch people leader can look like: Lead, Coach, and Inspire. Mentor and develop team members at all levels, fostering accountability, growth, and confidence. Cultivate a Culture of Excellence. Set clear standards of performance, ensuring both operational excellence and meaningful impact in every branch interaction demonstrating that the final mile counts. Drive Community Connection. Collaborate with internal teams to ensure the branch plays an active role in community events, partnerships, and initiatives that build financial confidence and empowerment. Ensure Trust and Compliance. Uphold the highest standards of security, compliance, and financial stewardship. Take ownership of ensuring the branch consistently follows all credit union policies, procedures, and regulatory requirements. Empower Branch Success. Guide the team in meeting and exceeding business, financial, and experience goals. Champion Employee Experience. Lead with empathy and vision to foster an inclusive, motivating, and supportive workplace where team members thrive, feel valued, and remain aligned with our shared purpose of being a trusted partner for life.

Pay

A starting annual rate of $65,500, but your offer amount may be increased with relevant work experience and transferable skills.

Schedule

Flexible work options depending on position.

Contact/Application Information

If this description appeals to you, please submit an application! A member of orsa credit union's talent acquisition team will be in contact with you shortly!

Equal Employment Opportunity Policy

orsa credit union is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable Federal, State or local laws.