Branch Operations Specialist

Overview

We are currently seeking a Branch Operations Specialist within our Centralized Operations Administration. This individual will be part of a team that supports Retail, Commercial Banking, Centralized Operations and all other business partners with compliance oversight, risk management, internal audits, policy and procedure creation or updates and project management.

Responsibilities

• Develop strong partnerships with business partners with emphasis on retail, commercial and specialty business units to provide subject matter expertise (SME) and support for regulations, compliance, audit reporting, risk policies/procedures, and identifying risk gaps in processes.
• Proactively identify and recommend new and effective ways to improve processes for positive customer experiences, compliance/regulatory adherence, audit results, quality assurance and loss mitigation.
• Drafting new procedures, policies, job aides, and training materials related to policy, procedures, regulations, and compliance.
• Plan and facilitate training sessions, conference calls and meeting presentations
• Active involvement in bank audits for research and/or remediation to ensure compliance and regulatory adherence.
• Perform user access testing for branch applications, including system updates and enhancements, and develop business requirements to support requested changes.
• Project management involving consolidations, relocations, or new branches.
• Multi-tasking and ability to manage a high volume of requests/projects in a fast-paced environment.

Qualifications

• Bachelor Degree in Business Administration, Marketing, Finance, or MIS required, or equivalent work-related experience
• Minimum 5 years of progressive experience in Banking/Financial Services/Commercial Banking Services preferably with back-office experience in operations.
• Extensive knowledge of banking rules and regulations.
• Possess strong oral and written communication skills, as well as strong presentation skills.
• Proficiency with key PC software (Word, Excel, PowerPoint, Visio, Access, Project).
• Strong technical knowledge of core banking system (e.g., FIS) and back-end application functionality, with the ability to create clear technical and business requirements using Jira or other tracking platforms.
• Project management, planning, and organizational skills.
• Must have a high degree of emotional intelligence and critical thinking skills.
• Strong influencing skills.
• Comfortable with rapid pace and ambiguity;
• Ability to work independently and with a cross functional teams.

Compensation

The base pay range for this position is USD $85,000.00/Yr. - USD $102,000.00/Yr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.