Branch Manager - Market Assignment

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace culture where all employees feel respected, valued, and have opportunities to contribute to the company’s success. This role is based in McKinney, TX, and bilingual proficiency in Spanish is preferred.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. Visa sponsorship or STEM OPT participation is not available for this position.

About the Role

As a Branch Manager, you will manage priorities through planning and execution to drive all aspects of branch performance. You will lead revenue growth and customer loyalty through consultative interactions, solutions that promote financial well-being, and a differentiated customer experience in an omni-channel environment. This role involves influencing a broad range of ecosystem partners, ensuring risk management and compliance, and building a high-performing team.

Responsibilities

• Lead and execute a branded sales process to achieve sales targets and customer loyalty.
• Grow branch revenue through acquisition and share-of-wallet growth of consumer and business households, and by leading ecosystem partnerships.
• Drive business banking results through business development and community involvement.
• Coach team members in consultative selling to enable customer financial well-being.
• Develop foundational understanding of balance sheet and income statement.
• Ensure delivery of a differentiated client experience, including technology-enabled interactions and advice-oriented consultation.
• Lead effective problem resolution to simplify banking for customers.
• Connect all PNC resources to deliver a seamless omni-channel customer experience.
• Drive the employee experience by acquiring, retaining, and developing talent.
• Make talent development a priority and ensure performance expectations are met through effective coaching and performance management.
• Model PNC values and support an inclusive workplace.
• Manage operational, human capital, reputational, and business risk.
• Mitigate sales practice risk through sound decision-making and ensure compliance with regulatory guidelines and policies.

Requirements

• Typically 5+ years of related experience, with at least 2 years of previous supervisory experience.
• In lieu of a degree, a comparable combination of education, job-specific certifications, and experience (including military service) may be considered.
• Ability to serve as a Notary Public in the applicable state.
• Subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Preferred Skills & Competencies

• Accountability
• Banking
• Client Counseling
• Customer Experience (CX)
• Customer Loyalty
• Decision Making
• People Management
• Proactive Behavior
• Results-Oriented
• Branch Banking Services
• Delegation
• Digital Awareness
• Effective Communications
• Managing Multiple Priorities
• Sales Management

Managerial Expectations

• Cultivate diverse teams and inclusive workplaces to expand thinking.
• Role model PNC values with transparency and courage.
• Drive change and innovation that transforms the business.
• Take personal ownership to deliver results and empower others in decision-making.
• Raise the bar with every talent decision and guide the achievement of all employees and customers.

Benefits

• Medical, prescription drug, dental, and vision coverage (with Health Savings Account feature for eligible plans).
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match, pension, and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child/elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Robust wellness program with financial incentives.
• Paid time off, including:
  • Maternity and/or parental leave.
  • Up to 11 paid holidays each year.
  • 9 occasional absence days each year (unless otherwise required by law).
  • 15 to 25 vacation days each year, depending on career level and years of service.