Assistant Branch Manager

About the role

Manage and direct branch to ensure smooth operation and adherence to policy and procedures. Supervises and schedules employees responsible for the various aspects of branch operations. Leads team by example in demonstrating exceptional customer service by creating a memorable experience that delivers consistent and value-added services dedicated to developing lasting customer relationships.

Responsibilities

• Perform Southside Bank’s customer service standards with each customer interaction.
• Consistently perform with accuracy and efficiency to build customer confidence and trust.
• Complete customers thank you calls and follow up of problem resolution as directed by management.
• Meets or exceeds all operational and sales goals determined by retail management to include balancing, and attendance and others as applicable.
• Know the products and services offered by the Bank with the ability to recall and explain key benefits to the customer.
• Develop a rapport with new customers and provide support that will continually improve the relationship.
• Work with the tellers and bankers to increase and discover sales opportunities to maximize revenue for the Bank.
• Maintain the security and confidentiality of all sensitive Bank information and records.
• Accurately communicate account information to customers.
• Contributes to the growth of a profitable loan portfolio by originating loan applications for all types of consumer loan types.
• Proficient in cross selling consumer loans when opening new accounts for existing or new accounts.
• Open traditional and Roth IRA’s and assist with contributions, distributions, rollovers and transfers.
• Identify and respond to the needs of new and potential customers by listening and clarifying their needs.
• Refer customers as needed to other Southside Bank departments.
• Works in conjunction with the Branch Manager to ensure effective and proactive management of the Branch.
• Assists in overall branch office operations to ensure all bank policies and procedures are followed.
• Follows established policies and procedures to avoid fraudulent activity.
• Follows compliance procedures and verifies accuracy of reporting applicable transactions.
• Maintain cash drawer limits and responsible for meeting the balancing standards of the cash drawer on a daily basis.
• Ensure that all cash outages are reported to management.
• Authorizes exceptions to normal operations policy and procedures, when warranted, and where deviation is justified and authorized.
• Supervise branch team in both their work assignments and performance development.
• Monitor and attempt collection of overdrawn accounts.
• Accept and verify customer deposits.
• Cash checks and process less cash transactions within authorized limits.
• Perform special services as requested by customers.

Requirements

• Associate’s degree (A. A.) or equivalent from two-year College or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience preferred.
• Minimum two-year banking experience preferred.
• Proficient in typing, 10-key calculator and data entry.
• Excellent oral and written communication skills.
• Completion and comprehension of the following Southside Bank instructor led classes: New Employee Orientation, Teller Training, Teller Advanced and Professional Teller Product Knowledge, Back to Basics, Customer Service, New Accounts, Business Account Documentation, Loan School, IRA Fundamentals.

Qualifications

Ability to multitask, prioritize, organize and delegate assignments.

Skills

• Leadership and team management skills.
• Excellent customer service skills.
• Ability to work in a fast-paced environment.
• Strong communication and interpersonal skills.
• Ability to maintain confidentiality and handle sensitive information.

Physical Requirements

Sedentary physical activity performing non-strenuous daily activities of an administrative nature. Manual dexterity sufficient to reach/handle items and work with fingers. Must be able to remain in a stationary position for 75% of the time. Constantly operates a computer and other office productivity machinery. Must be able to transport 25 pounds of coin a distance of 5-25 feet from a workstation to the vault, up to five times a day.

Working Conditions

Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation. Moderate noise (e.g. business office with computers and printers, light traffic).