Assistant Branch Manager

Heritage Pool Supply - Lavergne, 1431 Heil Quaker Blvd, Lavergne, TN 37086

About the role

The Assistant Branch Manager (ABM) at SRS Distribution plays a critical role in supporting the Branch Manager to achieve excellence in branch operations, financial performance, and customer satisfaction. This position requires a strategic mindset, operational leadership, financial insight, team development, and relationship management. ABM ensures efficient branch operations, drives revenue growth, fosters a high-performing team, and contributes to strategic planning initiatives that sustain long-term success.

Responsibilities

• Support the Branch Manager in implementing company standards, optimizing warehouse and branch operations, driving initiatives that enhance productivity and efficiency, and keeping safety a top priority in all decisions.
• Assist in achieving branch revenue and profitability targets by monitoring financial metrics, executing sales strategies, and identifying opportunities for sales growth.
• Lead, mentor, and develop branch staff, including warehouse personnel, drivers, and inside sales teams. Provide training, performance feedback, and foster a collaborative, high-performing workplace.
• Build and maintain strong customer relationships, proactively addressing inquiries and resolving issues to ensure high levels of customer satisfaction and retention.
• Collaborate with the Branch Manager to develop and execute strategic plans, leveraging market and operational insights to drive branch growth and operational excellence.
• Generate and review branch performance reports, including financial results, staffing forecasting and efficiency, inventory levels, and customer satisfaction metrics, providing actionable insights for decision-making.
• Ensure adherence to company policies, safety standards, and operational procedures. Maintain a safe, organized, and efficient warehouse and branch environment.

Requirements

• Minimum of 1–2 years (or more) experience in a warehouse, distribution, or supervisory/assistant management role; prior experience in building materials, roofing, or related industry preferred.
• Demonstrated ability to manage teams, oversee operations, and execute processes efficiently.
• Strong organizational, communication, and interpersonal skills.
• Proficiency in Microsoft Office Suite; familiarity with ERP or warehouse management systems preferred.
• Valid driver’s license and clean driving record.
• Ability to pass criminal background and pre-employment drug screening.
• High school diploma or equivalent required.
• Associate or bachelor’s degree in business administration, Supply Chain, or related field considered beneficial but not required.
• 1–2 years in a supervisory or assistant management role in warehouse/distribution; 5+ years preferred in a relevant industry.
• Up to 25% travel to regional meetings, customer worksites, and branch locations to support operational excellence, relationships, and branch/team development.

Skills

• Leadership Proficiency: Ability to guide and motivate teams, manage change, and align staff to branch objectives.
• Financial Acumen: Competent in analyzing financial results (P&L), monitoring budgets, and optimizing branch profitability.
• Operational Oversight: Experienced in overseeing daily operations, process improvement, and compliance with company standards.
• Customer Engagement: Effective in developing strong customer relationships and ensuring high levels of satisfaction.
• Strategic Thinking: Capable of contributing to strategic planning and leveraging insights to drive growth and operational efficiency.
• Communication Proficiency: Strong written and verbal communication skills for reporting, team guidance, and customer interactions.
• Analytical Capabilities: Ability to evaluate operational and financial data to make informed decisions and adjustments.
• Team Development: Skilled in mentoring and developing staff to achieve individual and organizational goals.

Physical Requirements

This role involves both office and warehouse responsibilities. The ABM must be able to sit, stand, walk, bend, reach, and lift up to 75 pounds. Requires use of standard office equipment, effective verbal and written communication, and ability to perform repetitive tasks with accuracy. Reasonable accommodations are provided as needed.

Working Conditions

The ABM operates in a fast-paced, dynamic, hybrid environment, balancing office work, customer engagement, and warehouse oversight. Requires flexibility, problem-solving, and the ability to prioritize competing tasks. Must maintain attention to detail while managing branch operations, inventory, and customer needs effectively.

Benefits

• Competitive weekly/bi-weekly pay and discretionary bonuses
• 401(k) with company match
• Employee Stock Purchase Plan
• Paid time off (vacation, sick, volunteer, holidays, birthday, floating)
• Medical, dental, and vision insurance
• Flexible spending accounts
• Company-paid life and short-term disability insurance
• Optional long-term disability and additional life insurance

All benefits subject to eligibility.