Assistant Branch Manager

About the role

Responsible for managing retail operations at the main office or branch office in the absence of the Branch Manager according to Bank policy and for developing new business. Must be able to complete all tasks associated with Teller II, Vault Teller, and Head Teller.

Responsibilities

• Maintains customer and employee relationships
• Opens and closes the branch; maintains and stays abreast of security policies and procedures
• Supervises vault operations and procedures, including required entry logs
• Opens night depository and records contents
• Handles customer problems and complaints; counsels customers with special needs or requests
• Enforces bank policies at the Branch Office
• Assists with maintaining office building, grounds, equipment, and fixtures
• Assists with the preparation and distribution of monthly branch reports to appropriate bank management
• Evaluates branch operations and makes recommendations to management
• Maintains harmony among workers and resolves grievances or refers problems to supervisor
• Provides ongoing training of tellers in customer service and banking procedures to improve efficiency
• Assists with the safety program at the Branch
• Opens, closes, and services every type of account
• Promotes financial institution services and products to current and/or potential customers
• Tests branch security equipment and investigates security issues when needed
• Represents the financial institution in community social events
• Provides coaching and/or counseling with employees when needed with the assistance of the Branch Manager
• Coordinates staff training when needed, including quarterly online training
• Performs all the duties and responsibilities of a teller as needed
• Serves as a Notary Public for the Branch Office