Assistant Branch Manager

About the role

This position works closely with the Branch Manager to attain branch and Bank goals by ensuring day-to-day operational excellence in the branch, supervising and leading the Tellers, and providing Breakthrough Client Service. The Assistant Branch Manager (ABM) processes transactions, places clients in appropriate account and loan products, cross-sells other bank services, and makes referrals to other departments as appropriate. Ensures the branch meets or exceeds operations standards at all times and is responsible for satisfactory audits.

• Monitor sales and service goals and coach other team members to deepen customer relationships using Client and Business Financial Review.
• Develop and maintain strong, long-term relationships with consumers and businesses in the local community, providing proactive solutions and problem resolutions in alignment with the bank’s Breakthrough Client Service Standards.
• Act as backup to the personal banking team to open new accounts, receive loan requests, and gather credit-related information.
• Manage, lead, train, and coach Tellers; may also oversee personal bankers in collaboration with the Branch Manager.
• Process and oversee technical tasks such as opening and closing of the branch, overdraft monitoring, wire transfers and collections, stop payments, and monitoring branch controls.

Requirements

• High School Diploma or GED, required.
• Associate’s or Bachelor’s, Vocational, or Technical Degree in banking, business, or related field or equivalent work experience preferred.
• 2 years of retail banking experience required.
• 1 year of management or supervisory experience preferred.
• 1 year of consumer and small business lending origination experience preferred.
• Customer service background in retail or banking.
• Demonstrated ability to grow sales by developing long-lasting, knowledge-based relationships with clients and offering customized solutions.
• Demonstrated leadership skills such as handling difficult customer and associate conversations in a professional, transparent, and courteous manner.
• Strong attention to detail and the ability to multi-task effectively.
• Proficient use of spreadsheets and other banking computer systems and related software, and ability to operate a variety of office equipment and perform repetitive movements for tasks such as counting cash, typing, and handling documents.

This position requires you to act as a Bank Mortgage Loan Originator (MLO), which is defined as an individual authorized by the Bank to take mortgage loan applications, offer a mortgage, arrange a mortgage, assist a consumer in obtaining or applying to obtain a mortgage, negotiate a mortgage, otherwise obtain or make a mortgage for another person, or represent to the public (through advertising or other means of communication) that such person can or will perform any of these activities. All MLOs will be required to register as an MLO complying with the SAFE Act requirements. This position is limited to acting as a Bank MLO for open-end transactions (i.e., home equity lines of credit) only and is not authorized to act as a Bank Closed-End MLO.

Benefits

• Competitive Incentive Plan: Earn rewards that match your efforts.
• Professional Development: Grow your skills with tailored premier banker programs.
• Career Growth: Clear paths to achieve your professional goals.
• Comprehensive healthcare coverage (medical, dental, and vision plans).
• 401(k)-retirement savings plan with employer match for qualifying associate contributions.
• Employee assistance program.
• Life insurance and disability insurance.
• Tuition assistance.
• Mental health resources.
• Identity theft protection and legal support.
• Auto and home insurance, pet insurance.
• Access to an online discount marketplace.
• Paid vacation, sick days, volunteer days, and holidays.

Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Pay

The pay range for this role is $23.00 - $32.00 per hour. The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, with details provided during the recruitment process.

Schedule

This is a fully onsite position located at 504 W Meeker Street, Kent, WA 98032.