Assistant Branch Manager

About the role

OlyFed employees love the places we work and the communities we serve. In addition to a generous benefit package and opportunities for career growth, OlyFed employees are able to boast about working for an organization with a positive reputation and a proven commitment to our communities. OlyFed prides itself on a history of personal, high-quality service to our customers and community. The spirit of giving is built into our charter and culture. Each year OlyFed dedicates 5-15% of its revenues to community support. In addition to corporate financial contributions, our employees extend the policy of community involvement by donating their time and talents.

The Assistant Manager will work closely with the Branch Manager and is responsible for branch operations and staff management. Promote the sales and service culture through coaching, training, and staff motivation. Achieve individual and branch goals by using business development, referral, and account retention skills. Carry out branch expectations and business plan objectives with excellent customer service and business ethics.

Responsibilities

• Manage staff through effective leadership, coaching, training, communication, staffing, performance reviews, and coordinating branch meetings and activities.
• Oversee branch operations including sales, customer service, security, compliance, and procedures.
• Ensure accuracy and satisfaction for customer accounts and customer service inquiries.
• Maintain branch safety, security, and compliance including vault operations, cash management, safe deposit boxes, opening and closing procedures, Bank Secrecy/Anti Money Laundering program, testing branch security tools, and assuring dual control is maintained on negotiable instrument stock.
• Conduct and prepare recurring branch audits and reports.
• Perform duties of CSR (teller) and Banker as required.
• Assess customer needs and make recommendations for products and services based on findings.
• Participate in Association and community activities to facilitate growth of the deposit and loan base, which may be outside normal branch hours.
• Assist Retail Branch Manager with special assignments, projects, and reports as needed.
• Other duties as assigned.

Requirements

• Excellent public and customer relations skills to effectively communicate with internal and external customers, determine their needs, and maintain their confidence.
• Thorough understanding of banking regulations and Association policies and procedures with demonstrated ability to interpret and apply policies and regulations quickly and independently.
• Organization and flexibility to prioritize workload in a fast-paced, customer-driven environment.
• Utilize analytical techniques and exercise independent judgment to identify strategies to solve problems and complex customer needs.
• Exercise customer confidentiality and discretionary judgment.
• Exceptional written and verbal communication skills including the ability to clearly communicate and explain complex banking regulations and documents.
• Proficiency in basic computer programs with ability to learn new software.
• Read, write, speak, and understand English well.

Qualifications

• At least two years’ experience in the financial industry or a related field.
• Teller and/or Banker experience.
• Management experience in a financial services or customer service environment preferred.
• Bachelor’s degree or equivalent experience and training in a related field preferred.
• Must be bondable.

Physical Demands & Work Environment

• Duties are performed in usual office conditions.
• Ability to operate standard office equipment including personal computer, standard keyboard, 10-key calculator, and work a standard shift with repetitive wrist and hand movements.
• Ability to talk and hear.
• Ability to stand or sit for extended periods of time.
• Occasionally lift, move, or carry items up to 15 lbs.
• Ability to concentrate on the matter at hand, under sometimes distracting work conditions.
• Requires manual dexterity and handling ability. Use hands and arms to finger, handle, grab, and reach.
• Specific vision abilities including close vision and the ability to adjust focus.
• Work may involve eyestrain due to constant use of computer screens.
• Occasional walking, kneeling, stooping, crouching, and bending.
• Ability to be mobile office-wide for various business needs.

Benefits

• Medical, dental, vision, basic life insurance, and long-term disability coverage.
• Voluntary benefit coverage includes life insurance, AD&D, legal, accident, critical illness, hospital indemnity, and FSA. Options for family coverage are available.
• 401k plan with immediately vested 5% match, as well as profit sharing.
• Eligibility for annual incentive bonus.

Pay & Schedule

• Full-time employees receive the following paid time off per month: 6.67 hours of vacation leave and 8 hours of sick leave.
• Additional paid time off per year: 11 paid holidays; a float holiday; a birthday holiday; 24 wellness hours; 16 volunteer hours.
• Modified for part-time employees.