Assistant Branch Manager

About the Role

As an Assistant Branch Manager at W.W. Williams, you will work directly with the Branch Manager on day-to-day operations, including sales, parts, rental, and service, while gaining hands-on leadership experience.

Responsibilities

• Assist with the business forecast and annual operating plans for the branch.
• Review monthly operating results against forecasts to identify areas of focus and improvement.
• Enforce adherence to company policies to ensure compliance with internal and external safety, environmental, and fiscal standards.
• Participate in establishing long-range goals, objectives, and strategies, and communicate them to branch personnel to motivate achievement.
• Analyze activities, costs, operations, and forecast data to determine the branch's progress toward divisional and corporate initiatives (e.g., productivity, Wheeltime implementation, technician recruitment and retention).
• Lead related change efforts at the local level.
• Recommend and implement corrective actions or procedural changes based on analysis findings.
• Monitor the success of changes to ensure continuous improvement.
• Resolve escalated customer or employee issues to ensure satisfied and loyal customers and employees.
• Maintain facility and equipment to corporate standards and specifications; negotiate with local providers to keep expenses within budgets.
• Recruit, promote, and hire qualified candidates for open positions at the branch.
• Assist with employee performance, developing individual performance plans for optimal people performance.
• Confer with the Branch Manager and Divisional Leadership to review operational performance and discuss required changes in goals or objectives.
• Promote and build a workplace culture of engagement, growth, development, open communication, and civility.

Qualifications

• Bachelor's degree from a four-year college or university; or three to five years of related experience and/or training; or equivalent combination of education and experience.
• Strong written and verbal communication skills.
• Management or leadership experience preferred.
• Ability to identify and implement process efficiencies.
• Strong customer service skills.
• Proficiency in Microsoft Office Suite.

Benefits

• 8 Paid Holidays & 1 Paid Wellness Day
• Paid Time Off
• Employee Referral Bonus Program
• Medical, Dental & Vision Insurance
• 401k with a Company Match
• Company Paid Training
• Growth & Leadership Opportunities

About the Company

W.W. Williams was founded in Columbus, Ohio, in 1912. Today, The W.W. Williams Companies have a broad portfolio of businesses located throughout the U.S. and Mexico, including CT Power and Guaranteed Truck Service. W.W. Williams offers a full range of industry-leading products, technical/mechanical service and repair, remanufacturing, and warehouse/supply chain management solutions to a diverse customer base. Our products and services include diesel engines, transmissions, heavy-duty truck repair, transport refrigeration, power generation, and third-party supply chain logistics services. Our customers range from on-highway truck fleets and off-highway equipment users to data centers, hospitals, Department of Defense OEMs, vehicle OEMs, U.S. Military, and boat owners.

What began as a small family-owned business has evolved into one of the nation's most diversified solutions providers. We are relentlessly dedicated to helping our customers achieve maximum uptime. From single trucking to cranes, fleet management, power generators, and military and commercial packaging—consider it done. We are Genuine. Honest. Passionate. That's not a slogan; it's a mantra. Everyone who wears the W.W. Williams name—from service technicians to advisors to business executives—is committed to getting the job done right, the first time around. Our people are our greatest assets; we support our team with access to world-class training and development opportunities. It's this level of investment and care that matters to customers, giving you peace of mind that your fleet is in the right hands.

W.W. Williams is one of the nation’s largest sales and service networks of industrial power products. With multiple locations across the U.S. and Mexico, we are dedicated to providing highly professional service and strong relationships with our customers. Join us for a career where you'll grow both personally and professionally in a welcoming, diverse, and inclusive environment.