Branch Manager In Training

953 Volunteer Parkway, Bristol, Tennessee, United States - 37620

Bi-Lingual Spanish is a plus.

About the role

Since 1997, Advance America has helped millions of hardworking people with a variety of personalized financial solutions. We are a nationally recognized, fully licensed financial services company with over 800 locations and online lending services. The Branch Manager in Training (BMIT) position is a performance-based, hands-on, customer-focused role responsible for delivering results related to individual and branch sales goals as well as customer expectations. This position is intended to be a developmental role leading to promotion into a Branch Sales Manager position.

Responsibilities

• Actively assist in meeting the Branch’s performance metrics as defined by management.
• Utilize sales tools to provide an exceptional customer experience and use sales and marketing techniques inside and outside of the branch to drive new customer growth.
• Responsible for day-to-day servicing of an ever-growing consumer loan portfolio.
• Present financial solutions based on customer needs that meet their goals.
• Develop new relationships and maintain existing relationships while working with customers throughout the loan process and loan life cycle.
• Educate customers on the terms and conditions of their loans to ensure a clear understanding of the products they have selected.
• Build trust with customers and internal staff by embodying and demonstrating the philosophy of the organization, core values, and company purpose.
• Deploy marketing efforts in the community to generate sales and customer growth, and track marketing efforts as required.
• Assist in managing the P&L to meet all budgeted numbers and management’s expectations related to Branch performance.
• Adhere to the Company’s policies, procedures, Core Values, and all applicable state and federal regulations.
• Maintain accurate cash controls and ensure security procedures align with Company and Loss Prevention (LP) Standards.
• Enter customer and transaction information accurately into the point of sales system and create and maintain accurate customer files with all required documentation.
• Perform and document collection calls, field visits, and any other approved collection activities.
• Work closely with and support others in a positive, team environment to enhance the customer experience.
• Responsible for day-to-day Branch operations and communication with customers and employees under the direct supervision of the Branch Sales Manager and Divisional Director of Operations (DDO).
• Complete other duties as assigned.

Requirements

• High School Diploma or equivalent required; some college preferred.
• Sales and/or customer service experience required, or equivalent experience.
• One year of experience in one or more of the following areas preferred: sales, retail, banking, or collections.
• Strong math skills, including the ability to count cash.
• Professional verbal communication by phone and in person.
• Ability to read, write, evaluate, and apply complex and detailed information.
• Ability to work alone and interact professionally, exhibiting appropriate social skills.
• Ability to negotiate payment terms and effectively communicate loan requirements.
• Ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and employees.
• Ability to use computer programs required to process customer transactions.
• Ability to maintain composure in stressful situations and follow procedures in the normal course of business and in stressful situations.
• Ability to develop and maintain business relationships.

Physical Requirements

• Standing for long periods of time; sitting occasionally; walking, including extended distances; bending; squatting; kneeling; pushing/pulling; reaching; twisting.
• Frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.
• Driving and having access during the workday to an insured and reliable transportation to complete tasks including banking, marketing, and providing staffing coverage within the division.
• Exposure to outdoors limited to elements that the ordinary person would be exposed to at that time.
• Typing; data entry; grasping; transferring items between hands and/or to another person or receptacle.
• Housekeeping/cleaning (vacuuming, dusting, cleaning windows, bathroom, etc., including exposure to cleaning chemicals).
• Use of office equipment to include computers.
• Ability to travel to, be physically present at, and complete the physical requirements of the position at any center within the division (distance varies by division).

Skills

• Sales and Customer Excellence
• Branch Results and Accountability
• Branch Leadership, Coaching, and Development
• Branch Adaptability and Growth Mindset
• Branch Digital and Future Readiness

Benefits

• Competitive Wages
• Health/Life Benefits
• 401(k) Savings Plan with Company Match
• Paid Parental Leave
• Company Paid Holidays
• Paid Time Off including Volunteer Time
• Tuition Reimbursement
• Business Casual Environment
• Rewards & Recognition Program
• Employee Assistance Program

Other Requirements

• Must be 18 (except in AL where the age requirement is 19).
• Eligible to work in the USA.
• Able to successfully complete all post-offer screens, including a criminal background check, MVR, credit check if required by state law, and reference check.
• Must have a valid driver’s license and access to insured, reliable transportation.
• Ability to travel within division for marketing, collections, staffing, special events, and banking responsibilities.
• Regular and punctual attendance is required.
• Schedules may be changed as needed to accommodate business needs.
• Overtime may be required.

Attire: The Company offers employees the option of wearing polos, blouses, collared shirts, sweaters, or other professional attire with slacks or jeans and appropriate shoes.