Branch Manager in Training

Brand: Advance America • 245-A Hwy. 15 N., Pontotoc, Mississippi, United States 38863 • Bi-lingual Spanish is a plus.

About the role

Since 1997, Advance America has helped millions of hardworking people with a variety of personalized financial solutions. We are a nationally recognized, fully licensed financial services company with over 800 locations and online lending services. The Branch Manager in Training (BMIT) position is a performance-based, hands-on, customer-focused role that is responsible for delivering results related to individual and branch sales goals as well as customer expectations. This position is intended to be a developmental role leading to promotion into a Branch Sales Manager position.

Responsibilities

• Actively assist in meeting the Branch’s performance metrics as defined by management.
• Utilize sales tools to provide an exceptional customer experience and use sales and marketing techniques inside and outside of the branch to drive new customer growth into storefront and online channels.
• Responsible for day-to-day servicing of an ever-growing consumer loan portfolio.
• Present financial solutions based on customer needs that meet their goals.
• Develop new relationships and maintain existing relationships while working with customers throughout the loan process and loan life cycle.
• Educate customers on the terms and conditions of their loans to ensure a clear understanding of the products they have selected.
• Build trust with customers and internal staff by embodying and demonstrating the philosophy of the organization, core values, and company purpose.
• Deploy marketing efforts in the community to generate sales and customer growth, and track marketing efforts as required.
• Assist in managing the P&L to meet all budgeted numbers and management’s expectations related to Branch performance.
• Adhere to the Company’s policies, procedures, Core Values, and all applicable state and federal regulations.
• Maintain accurate cash controls and ensure that security procedures align with Company and Loss Prevention (LP) Standards.
• Enter customer and transaction information accurately into the point of sales system and create and maintain accurate customer files with all required documentation.
• Perform and document collection calls, field visits, and any other approved collection activities.
• Work closely with and support others in a positive, team environment to enhance the customer experience.
• Responsible for day-to-day Branch operations and communication with customers and employees under direct supervision of the Branch Sales Manager and Divisional Director of Operations (DDO).
• Complete other duties as assigned.

Requirements

• High School Diploma or equivalent required; some college preferred.
• Sales and/or customer service experience required, or equivalent experience.
• One year of experience in one or more of the following areas preferred: sales, retail, banking, or collections.
• Strong math skills, including the ability to count cash.
• Professional verbal communication by phone and in person.
• Ability to read, write, evaluate, and apply complex and detailed information.
• Ability to work alone and interact professionally.
• Ability to negotiate payment terms and effectively communicate loan requirements.
• Understand and ensure compliance with policies, procedures, and laws governing our industry/business and employees.
• Ability to use computer programs required to process customer transactions.
• Maintain composure in stressful situations.
• Ability to follow procedures in the normal course of business and in stressful situations.
• Ability to develop and maintain business relationships.
• Valid driver’s license and access to insured, reliable transportation.
• Ability to travel within division for marketing, collections, staffing, special events, and banking responsibilities.
• Must be 18 (except in AL where the age requirement is 19), eligible to work in the USA, and able to successfully complete all post-offer screens, including a criminal background check, MVR, credit check if required by state law, and reference check.
• Regular and punctual attendance is required; schedules may be changed as needed to accommodate business needs; overtime may be required.

Physical Requirements

• Standing for long periods of time; sitting occasionally; walking, including extended distances; bending; squatting; kneeling; pushing/pulling; reaching; twisting.
• Frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.
• Driving and having access during the workday to insured and reliable transportation to complete tasks including banking, marketing, and providing staffing coverage within the division.
• Exposure to outdoors limited to elements that the ordinary person would be exposed to at that time.
• Typing; data entry; grasping; transferring items between hands and/or to another person or receptacle.
• Housekeeping/cleaning (vacuuming, dusting, cleaning windows, bathroom, etc., including exposure to cleaning chemicals).
• Use of office equipment to include computers.
• Ability to travel to, be physically present at, and complete the physical requirements of the position at any center within the division (distance varies by division).

Skills

• Sales and Customer Excellence
• Branch Results and Accountability
• Branch Leadership, Coaching, and Development
• Branch Adaptability and Growth Mindset
• Branch Digital and Future Readiness

Benefits

• Competitive Wages
• Health/Life Benefits
• 401(k) Savings Plan with Company Match
• Paid Parental Leave
• Company Paid Holidays
• Paid Time Off including Volunteer Time
• Tuition Reimbursement
• Business Casual Environment
• Rewards & Recognition Program
• Employee Assistance Program

Attire

The Company offers employees the option of wearing polos, blouses, collared shirts, sweaters, or other professional attire with slacks or jeans and appropriate shoes.