Branch Manager II - Eden
SUMMARY
The Branch Manager develops, expands, and maintains business relationships with customers while providing oversight and accountability for branch associates, ensuring financial performance, customer satisfaction, and adherence to branch policies and procedures. Demonstrates leadership competency and models skills and behaviors that produce high-performing teams.
ESSENTIAL JOB FUNCTIONS
Lead, manage, and develop a branch team of direct reports with moderate to high complexity and risk in retail banking branch
Drive branch revenue for a branch with moderate to high core deposit and loan balances through consumer and small business relationship development and new customer strategies
Drive the branch core deposit and loan growth through face to face appointments with customers, outbound calling, and participating on external business development calls with other partners
Facilitate and participate in market, civic, government, professional, business, community affairs, associations and groups to prospect and develop new business through community involvement and build the Carter Bank brand
Demonstrate and provide oversight to assure the effective and consistent application of retail operating model defined behaviors, skills, and tools
Actively participate in executing the branch's strategic plan to grow core deposits and loans, fee income
Maintain a high level of employee morale to minimize turnover and maximize customer service satisfaction
Ensure deposit and loan growth to obtain the bank's growth objectives by promoting the bank's products and services
Oversee the quality of consumer and business products sales and servicing
Effectively identify and submit quality referrals to branch associates, internal partners (mortgage, community banking, treasury services, etc.), and vendor partners (credit card, merchant services, insurance, etc.)
Oversee the quality of customer service and relationship management actions and decisions
Consistently deliver exceptional customer experiences
Assure safety and wellness standards are in place and practiced consistently and effectively
Set expectations for all branch associates
Oversee adherence to the bank and regulatory policies and procedures
Avoid systems and facilities are maintained
Collaborate with internal partners to identify areas of opportunities and areas of improvements
Effectively respond to issues, errors, and complaints
Consistently demonstrate adaptability and serve in the tradition of care for which CB&T is known, modeling skills and behaviors defined in the retail imperatives
Onboard new associates with planning, oversight, and training
Coach and mentor branch associates
JOB REQUIREMENTS
High school diploma or equivalence required, associate's or bachelor's degree in business, finance, accounting, or equivalent field preferred
Previous experience in a financial institution or similar profession required
Proven leadership capability in a prior position required
Successful customer service and sales leadership experience required
Successful account/relationship management experience required
Successful operations leadership experience
KNOWLEDGE/SKILLS REQUIRED
Excellent relationship management skills
Detail oriented, must be able to multi-task
Strong verbal and written communication and presentation skills
Ability to perform effectively in a fast-paced environment
Strong leadership skills in staffing, managing, and developing associates
Strong skills in Word, Excel, and Power Point
Strong computer skills
Knowledge of banking industry products and services
Knowledge of banking industry regulations
Strong negotiation skills
Advanced math and accounting skills a plus
PHYSICAL AND MENTAL QUALIFICATIONS
Sitting, standing, walking to the terminal, and occasional stooping
Requires lifting bags and/or tray of coins and bills periodically
May require working outside designated branch hours to meet business needs
Travel with occasional overnight travel required