Branch Manager I

About the Role

Our goal is to be an Employer of Choice, and it takes all of us to achieve this. All Commonwealth Credit Union Team Members are expected to live our Team 1 culture in all facets of their position. Our team is committed to ‘bettering lives through our passion to serve’ and this includes everyone—from our team members to the people in the communities we serve. We do this best when we appreciate each other for our differences, foster connections, and ensure an inclusive environment where everyone can thrive and be successful.

The Branch Manager I plays a pivotal role in strategically overseeing branch operations, ensuring compliance with all policies and regulations while driving performance excellence. This position requires strong leadership to enhance team recruitment, retention, and development, fostering a culture of high motivation and continuous improvement. The Branch Manager will proactively engage with the community and staff to elevate service delivery across all banking channels, including mobile and online platforms.

Responsibilities

• Leadership & Performance Excellence
  • Drive team performance by strategically aligning branch operations with organizational goals to exceed performance targets and enhance operational efficiency.
  • Foster a high-performance culture rooted in member satisfaction and service excellence, leveraging advanced metrics to monitor outcomes and implement continuous improvements.
  • Actively identify staffing needs and execute strategic workforce planning to ensure optimal coverage and productivity.
  • Inspire teamwork and uphold high service standards through effective huddles, cross-functional collaboration, and ongoing departmental enhancements.
  • Monitor workflows and operational procedures to ensure smooth, efficient service delivery across the branch and member engagement center.
• Member Engagement & Experience
  • Foster deep connections with members and stakeholders, leading initiatives that deliver impactful results.
  • Champion special projects and committees with an emphasis on strategic outcomes, ensuring timely and accurate performance evaluations that drive team accountability.
  • Proactively navigate member interactions, skillfully resolve conflicts to enhance the overall member experience, and elevate responsiveness across all service channels.
  • Partner with Business Development to promote community engagement and sustainable growth.
• Innovative Development & Strategic Growth
  • Take proactive ownership of personal and team development, championing innovative solutions to enhance efficiency.
  • Provide targeted coaching and resources to elevate staff performance and knowledge assessment scores, while ensuring the team is well-informed on evolving policies, compliance requirements, and industry trends.
  • Demonstrate strong analytical and communication skills to navigate an ever-changing landscape effectively.
  • Maintain acceptable knowledge assessment scores.
• Risk Management
  • Demonstrate comprehensive expertise in security protocols, compliance frameworks, and sophisticated risk mitigation strategies.
  • Enforce rigorous adherence to regulatory requirements and organizational policies, implementing robust safeguards to protect against fraudulent activities.
  • Lead regular training and audits, ensuring accountability and operational integrity, while documenting processes to recognize team achievements and maintain high standards of excellence.
  • Enhance expertise by actively pursuing development opportunities, including attending conferences, acquiring certifications, completing learning courses internally and through other relevant platforms, or engaging in both internal and external leadership programs.

Required to travel to other branch locations to assist when needed.