Branch Manager I

About the role

The Branch Manager I represents all Hertz Global brands to customers, community leaders, business partners, vendors and government entities. This position is primarily responsible for the successful delivery and oversight of the Hertz product to internal and external customers. Overall leadership is provided to all employees with responsibility for operating performance, customer satisfaction, employee culture, safety, service, budgets, and vendor relations. The Branch Manager I must have in-depth knowledge of operations, management, logistics, technology and financial disciplines, with a proven track record for decisive actions backed by analytical thinking, goal-directed leadership and service-oriented performance. Results are delivered through leadership, direction, alignment and motivation.

Responsibilities

• Develop, monitor, modify and assure compliance with the annual business plan to ensure the profitability of the business unit
• Direct and organize all reservations and pick-ups
• Develop relationships with existing vendors such as Lyft, Uber and Pep-boys
• Develop and implement location strategies to maximize profitability and revenue management opportunities including revenue per unit
• Handle or assist in the resolution of customer service issues
• Ensure a high level of customer service is maintained at or above the area goals
• Coach all staff and empower staff to engage in problem resolution and customer relations
• Attend/host outside sales meetings or events to promote the company and branch location
• Increase the market penetration of the branch and increase revenue
• Develop, communicate, and monitor location and individual objectives and consumer knowledge of brands and services, ensuring alignment with overall corporate objectives
• Actively participate in the training, coaching, and mentoring of all Branch staff
• Complete performance reviews with all Branch staff and discuss strengths and development opportunities
• Hold weekly staff meetings to keep employees motivated and informed of business operations
• Conduct Monthly Business Reviews with Branch staff to ensure KPI knowledge
• Maintain an environment of positive employee relations
• Ensure that all corporate policies and procedures are administered and followed appropriately by all personnel

Requirements

• High school diploma or general equivalency diploma required; Associates Degree preferred
• Previous management experience in a fast-paced environment
• Experience in car rental, hospitality, or tourism a plus
• Result orientation with demonstrated history of success
• Demonstrated ability to direct and motivate teams

Skills

• Highly organized; ability to interface with multi-faceted, cross-functional teams
• Expert knowledge of Microsoft Office suite; ability to handle complex analysis using Excel; strong knowledge of PowerPoint
• Strong time management skills
• Customer service aptitude – ability to address and resolve customer service issues
• Flexible and able to adapt to changes
• Excellent oral and written communication skills
• Proficiency in technology, financial and business acumen, customer service resolution practices, excellent communication techniques, sales management/coaching ability, knowledge of labor & employment laws, operations management, project management, analysis and report modeling understanding

Pay

$51,000 per year