Branch Manager I

About the role

UMB Personal Banking and Consumer Services offers financial solutions to customers who value an individualized relationship and advisory experience. For more than a century, we've invested in our people as a resource who can help clients achieve their unique financial and lifestyle goals. Inside our branches, you'll find our "driving brand ambassador", the Branch Manager. The Branch Manager is the frontline leader for the branch team and sets the tone to ensure our branch associates are eager to assist our customers, ensuring they are delivering on our promise of providing unparalleled customer service all while developing our associates and executing UMB's retail strategy. The Branch Manager is responsible for overseeing all operational aspects of the branch and can assist our customers with teller transactions as well as performing a variety of other banker functions. As we shift our focus toward Inspire Action, we encourage and empower associates to be leaders and influencers, going beyond "manager of the branch" and to step into the role of partner to our customers and our associates.

Responsibilities

• Coach associates on performance; including proactive sales conversations, operational items and customer interactions
• Assisting or providing guidance on how to handle complex account maintenance and resolve customer escalations
• Collaborate with internal partners, such as small business officers, mortgage officers, private wealth manager and others
• Receiving continued education and training empowering you to meet individual sales performance and operational goals

Qualifications

• Bachelor's degree in Business Administration or comparable college and/or business experience
• 2 years leadership, associate development or management experience
• 2 years of banking/financial services experience OR combination of education and experience that would provide an equivalent background
• NMLS registration or will obtain within 90 days
• Reliable transportation and ability to work branch hours, including weekends and some evenings

Pay

Compensation range: $67,869 - $99,836. The actual compensation may vary by geographic location, experience level, and other job-related factors.

Benefits

• Paid Time Off
• 401(k) matching program
• Annual incentive pay
• Paid holidays
• Comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage
• Health savings, flexible spending, and dependent care accounts
• Adoption assistance
• Employee assistance program
• Fitness reimbursement
• Tuition reimbursement
• Associate wellbeing program
• Associate emergency fund
• Various associate banking benefits