Branch Manager - East Knoxville Branch

The Branch Manager strikes the balance between placing the member at the center of all we do, while acting in the best interest of the membership. The manager mentors and develops staff to deliver valued service behaviors that build deep connections and loyal relationships with members. This role leads the operation of a Credit Union branch, ensuring the branch meets organizational, financial, operational, service, and growth plans, and hires, motivates, develops, and directs staff to achieve optimal branch growth.

Responsibilities

• Utilize Credit Union performance‑management tools to improve or reinforce behaviors that result in improved member service.
• Assist members with opening and closing accounts and safe‑deposit boxes; answer product and service questions; resolve problems promptly within authority.
• Interview potential employees to fulfill staffing needs.
• Hire, motivate, develop, and direct staff to achieve optimal branch growth.
• Evaluate employee performance and recommend promotions, transfers, and salary adjustments.
• Process and close consumer loans and credit cards for members, complying with all underwriting requirements.
• Develop and mentor Assistant Branch Managers and Head Tellers to prepare them for leadership roles.
• Receive and process member financial transactions—including deposits, withdrawals, and loan payments—sell money orders and cashier’s checks, and transfer funds as directed.
• Create, monitor, and manage the branch budget and account for any variance.
• Participate in community clubs or Chamber events to promote Credit Union awareness.
• Conduct monthly security units, surprise vault audits, and weekly cash‑machine replenishment.
• Maintain appropriate records and prepare required reports, including budget, scheduling, and audit documentation.
• Conduct staff meetings and training; schedule staff and review daily time sheets.
• Maintain member service standards and respond accordingly.
• Perform other job duties as assigned.

Experience

• At least one year of financial‑services experience.
• Three or more years of customer‑service and/or sales experience.
• At least one year of employee‑management experience.

Education

Associate’s degree in business, financial management, or a related field is required, or an equivalent combination of education, experience, training, or military service.

Skills

• Ability to coach, mentor, and build consistent behavioral skills in staff and leaders; execute disciplinary action when needed.
• Excellent written and verbal communication skills, including business‑writing ability.
• Strong organization, time‑management, and deadline‑orientation.
• Capability to give presentations to medium‑ to large‑sized groups.
• Strong customer‑service orientation, attention to detail, and high level of accuracy.