Branch Manager

About the role

As a(n) Branch Manager within PNC's Retail Branch organization, you will be based in Harrisburg, PA. PNC is an in-office company that fosters a collaborative and supportive culture where employees can thrive.

Responsibilities

• Leading all aspects of branch performance
• Driving revenue and customer loyalty through consultative interactions with clients
• Creating a differentiated customer experience in an omni-channel environment
• Collaborating with a broad range of eco-system partners
• Accountable for risk management and compliance
• Building a high-performing team through the attraction, on-boarding, coaching and development of branch team members
• Utilizing a branded sales process to achieve sales targets and customer loyalty
• Growing branch revenue through the acquisition and share-of-wallet growth of consumer and business households
• Driving business banking results primarily through business development and community involvement activities
• Coaching to consultative selling to drive results and enable customer financial well-being
• Having a foundational understanding of balance sheet and income statement
• Making a differentiated client experience
• Coaching team to confidently engage with customers in technology-enabled interactions, providing solutions and advice-oriented consultation that improves client financial well-being
• Leading effective problem resolution, making banking easy for customers
• Connecting all of PNC, delivering a seamless customer experience in an omni-channel environment
• Driving the employee experience
• Acquiring and retaining talent through effective onboarding, coaching and development
• Ensuring employees achieve performance and activity expectations through effective and ongoing performance management
• Modeling PNC values by cultivating and supporting an inclusive workplace
• Managing operational, human capital, reputational and business risk
• Exercising leadership, authority and sound decision-making to mitigate sales practice risk
• Ensuring compliance with regulatory guidelines and adherence to established policies and procedures

Qualifications

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
• Preferred Skills: Accountability, Banking, Client Counseling, Customer Experience (CX), Customer Loyalty, Decision Making, People Management, Proactive Behavior, Results-Oriented
• Competencies: Branch Banking Services, Digital Awareness, Effective Communications, Managing Multiple Priorities, Sales Management
• Work Experience: Roles at this level typically do not require a university/college degree, but do require related experience or product knowledge to accomplish primary duties. Typically requires 3+ years of related experience. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.
• Education: No Degree
• Certifications: No
• Required Certification(s): Licenses

Benefits

• PNC offers a comprehensive range of benefits to meet your needs now and in the future.
• Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.