Branch Manager

At a Glance

Pay Range: $60,000 - $75,000 / year

Responsibilities

• Strategic Leadership & Business Growth
• Develop and execute a comprehensive branch business plan focused on growth, profitability, customer acquisition, and retention.
• Analyze market conditions to identify competitive trends and new business opportunities.
• Maintain visibility within the community and build referral networks.
• Drive achievement of branch performance targets.
• Team Leadership & Talent Development
• Lead, coach, and develop a high-performing team aligned with Nicolet’s culture and values.
• Oversee hiring, onboarding, training, and workforce planning.
• Conduct coaching, performance reviews, and recognition.
• Customer Experience & Relationship Management
• Ensure delivery of high-quality customer experience.
• Cultivate strong consumer and business relationships.
• Lead needs-based conversations.
• Sales Leadership & Market Expansion
• Contribute to the achievement of business objectives by conducting internal and external sales calls and other business development activities.
• Coach and deliver needs-based sales process to proactively identify financial needs of current or prospective customers and recommend appropriate solutions.
• Partner with internal specialists.
• Lead sales meetings, branch huddles and performance coaching.
• Sales, Referrals & Portfolio Development
• Identify opportunities to expand relationships through product recommendations, financial education, and proactive outreach.
• Use available reports and tools to identify customer needs, product gaps, and targeted calling opportunities.
• Refer customers to internal specialists (mortgage, commercial banking, wealth) to ensure a comprehensive financial experience.
• Meet and exceed assigned individual and branch-level sales, service, and referral goals.
• Open and service deposit and loan accounts.
• Operations, Risk & Compliance
• Ensure compliance with regulatory requirements.
• Maintain operational discipline and control processes.
• Identify and escalate operational or risk concerns.
• Oversee daily branch operations.
• Assess workflows and implement improvements.
• Ensure team proficiency in products and technology.
• Community Leadership
• Represent Nicolet in community events.
• Maintain visibility within the community, building referral networks and community partnerships.
• General
• Uphold Nicolet’s philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of services provided by Nicolet.
• Understand and communicate the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification, including a commitment to Nicolet’s policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.

Qualifications

• Associates degree in banking, Finance or related field.
• 3-5-years retail banking experience required, 5+ years retail banking with management experience preferred.
• Banking operations, regulations, lending fundamentals.
• Business acumen including budgeting and performance.
• Leadership, coaching, and communication skills.
• Needs-based selling and customer engagement.

Benefits

• Medical, Dental, Vision, & Life Insurance
• 401(k) with a company match
• PTO & 11 1/2 Paid Holidays

Equal Opportunity Employer/Veterans/Disabled