Branch Manager

About the role

The Branch Manager at Airgas oversees daily store operations to achieve or advance sales and margin goals. This involves promoting sales, delivering excellent customer service, nurturing inventory levels, and balancing expenses through purchasing support.

Responsibilities

• Promote sales and deliver excellent customer service
• Nurture inventory levels and balance expenses through purchasing support
• Foster facility and staff alignment to safety and regulatory standards
• Empower team members in providing efficient customer service, maintaining good housekeeping, and harmonizing overall operational efficiency
• Provide professional customer service for all internal and external customers and handle call-in product, pricing, and technical inquiries
• Support the outside sales team in nurturing existing client relationships and welcoming new business opportunities
• Support the flow of accurate and timely daily processing of financial transactions, including cash reports, charge tickets, coding, costing, pricing, daily cash summaries, and bank deposits
• Maintain the accuracy of back order, open order, and Purchase Order (PO) expedite reports
• Cultivate and refine appropriate cylinder and hard goods inventory levels for the branch
• Facilitate and lead training for inside sales associates on product knowledge, company policies, processes, procedures, and safety, ensuring the confidence that all associates can perform essential branch functions
• Conduct periodic performance reviews for branch associates
• Act as a bridge between employees and management, providing performance mentorship and guidance in collaboration with Human Resources and senior management

Requirements

• 2+ years of leadership experience in a customer-facing environment
• Background in supporting and leading teams within a retail or industrial distribution environment
• Ability to lift up to 75 lbs and occasionally up to 125 lbs with the aid of material handling equipment
• Proficient computer skills and an interest in learning new digital tools
• The ability to navigate multiple priorities concurrently
• Self-motivated with a focus on contributing to the overall team's success
• Excellent verbal and written communication skills to effectively act as a bridge between staff and management

Qualifications

• Required: 2+ years of leadership experience in a customer-facing environment
• Required: Background in supporting and leading teams within a retail or industrial distribution environment
• Required: Ability to lift up to 75 lbs and occasionally up to 125 lbs with the aid of material handling equipment
• Preferred: Proficient computer skills and an interest in learning new digital tools
• Preferred: The ability to navigate multiple priorities concurrently
• Preferred: Self-motivated with a focus on contributing to the overall team's success
• Preferred: Excellent verbal and written communication skills to effectively act as a bridge between staff and management

Skills

• Product knowledge
• Company policies and procedures
• Safety protocols
• Inventory management
• Customer service
• Financial transaction processing
• Training and mentoring

Benefits

Comprehensive family benefits including Medical, Dental, Vision, Life, AD&D, and Disability Insurance. Support for parents with a 14-week paid childbirth benefit. Future security with a 401(k) retirement plan with company match, tuition assistance, paid holidays, vacation, and sick time.

Pay

$75,000 - $95,000 with bonus opportunities

Schedule

Monday - Friday, Daytime hours