Branch Manager

About the role

World Finance, a five-time winner of the Top Workplaces USA award and Newsweek’s America's Greatest Workplaces for Parents & Families in 2025, helps customers meet their financial needs and unlock their financial good. We are an energetic team looking for an Overstaff Branch Manager to guide customers on their financial journey.

Responsibilities

• Provide onsite management coverage and operational leadership across multiple branches as assigned.
• Facilitate excellent customer service, setting the example in every branch you support.
• Lead, mentor, and develop branch team members to ensure smooth daily operations and alignment with company goals.
• Address customer needs holistically—from pairing them with the right loan products to assisting with tax services.
• Drive branch growth by promoting World Finance products and services that support customers’ financial success.
• Support, collaborate with, and leverage the strengths of team members in each branch you oversee.
• Maintain compliance with company policies and ensure adherence to operational standards.
• Build strong relationships within the communities served and identify opportunities to grow the business.
• Foster a positive team environment that encourages engagement, accountability, and continuous improvement.

Requirements

• Proven ability to lead, coach, and motivate team members to achieve results.
• Strong customer service skills and the ability to make customers and teams feel valued.
• Strategic thinker who can analyze performance and identify growth opportunities.
• A willingness to evolve, embrace change, and lead through it.
• Team-oriented mindset – ready to pitch in and help wherever needed.
• Excellent communication and interpersonal skills.
• Prior management or leadership experience strongly preferred.
• Desire to grow in leadership and inspire others to do the same.

Qualifications

• High school diploma or equivalent.
• Experience in a customer-facing role preferred.
• Ability to manage multiple tasks and prioritize effectively.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office Suite.

Skills

• Customer service skills.
• Leadership and motivational skills.
• Strategic thinking and problem-solving abilities.
• Effective communication and interpersonal skills.
• Ability to work independently and as part of a team.

Benefits

Comprehensive benefits package including health, dental, vision, and life insurance, a 401(k) with company match, paid holidays, sick days, vacation time, and volunteer hours.

Pay

$42,000-$48,000 with Bonus Opportunity

Schedule

Flexible schedule to accommodate branch coverage requirements.

Physical Demands and Working Conditions

• Frequent customer and coworker interaction; must communicate clearly and professionally in person, by phone, and electronically.
• Regular, reliable attendance and punctuality are essential.
• Fast-paced, high-demand environment with shifting priorities and tight deadlines; requires professionalism, multitasking, adaptability, and collaboration.
• Standard indoor office settings with typical noise, lighting, and temperature.
• Frequent travel to assigned branches; may include extended hours, evenings, or weekends.