Branch Manager

About the role

The AVP, Branch Service Officer is responsible for ensuring exceptional customer service, leading and developing branch staff, driving sales, and enhancing operational efficiency. They are expected to attend community events as part of a team with Community Development Officers.

Responsibilities

• Achieve and maintain high levels of customer service and satisfaction.
• Seek solutions to meet customer needs, focusing on effective issue resolution.
• Build and promote branch identity, fostering ownership and accountability for customer experience and branch success.
• Encourage customer retention and build lasting relationships to grow the branch's deposit base.
• Achieve agreed-upon growth goals by increasing customer adoption and retention.
• Provide leadership, coaching, and mentoring to branch staff.
• Support the training and development of branch employees.
• Offer all bank products and services, including account opening, maintenance, and transaction processing.
• Show full knowledge of all bank products, services, and operations, making sound business decisions and minimizing risk.
• Ensure daily compliance with all Retail Banking policies and procedures.
• Efficiently perform all customer transactions using appropriate technology.
• Maintain proficiency in all in-branch operations.
• Continuously enhance skills through internal and external training and continuing education.
• Collaborate effectively with the Community Development Officer, Commercial and Residential team members to deliver sales and service across all product lines.
• Service small business customers with their business and cash management product needs.
• Participate in and lead branch involvement in community events and outreach.

Requirements

• Demonstrated ability to create a positive work environment and motivate employees.
• Possess a passion for mentoring and developing staff.
• Show proven ability to set goals and hold employees accountable.
• Have superior knowledge of operational systems and RCB products and services.

Benefits

• Choice of medical plans
• Dental and vision coverage
• Flexible spending accounts (FSA)
• Disability insurance
• 401(k) retirement plan
• Additional benefits include:
• Employee Assistance Program (EAP)
• Generous paid time off
• Interest-free emergency loan program (up to $1,000, subject to program guidelines)
• Tuition assistance (available to full-time and part-time employees)

Compensation

The posted salary range reflects the base compensation we reasonably and in good faith expect to offer for this position at the time of posting. Actual compensation may vary based on factors such as education, experience, skills, certifications, internal equity, and geographic location. This position may also be eligible for additional compensation, such as bonuses or incentives, where applicable.