Branch Manager 4 - Encinitas, CA

About the role

This role involves leading and managing branch(es) to ensure goals are met and compliance with banking laws and regulations. The primary duty is to lead and manage the team, coach, develop, mentor, and train team members, and exercise discretion with independent judgement.

Responsibilities

• Demonstrates and ensures an excellent customer experience reflective of U.S. Bank culture and core values.
• Leads and motivates team members, sets performance expectations, and holds them accountable.
• Provides direction and recommendations to customers and collaborates with partners for financial resource identification.
• Manages customer relationships, collaborates with partners, and promotes U.S. Bank products and services.
• Empowers, builds, and inspires team through effective communication and critical thinking.
• Interprets performance results and drives success, adapting leadership style to fit team needs.
• Adapts to new digital programs, products, services, and technology platforms.
• Teaches digital fluency and financial literacy to team members and customers.
• Embraces opportunities to advocate for digital solutions and drives initiatives to increase customer digital usage.
• Plans and executes customer market share growth at branch level.
• Delivers an exceptional customer experience, proactively identifies ways to add value for customers, and establishes an advisory and service environment.
• Uses influence to manage customer feedback and actively observes customer experience within the branch.
• Maintains an in-depth knowledge of U.S. Bank products and services.
• Participates in local market/community activities to promote U.S. Bank growth and culture.
• Ensures compliance with all banking laws and regulations and requires the same of all staff through continuous compliance training.
• Limits bank losses and overall exposure.
• Participates in corporate and business line training in areas such as anti-money laundering, bank secrecy act, information security, and suspicious activity reporting.
• Follows account opening procedures and understands and follows internal suspicious activity referral requirements and processes, as required for this position.
• Works with customers to understand each customer's normal account activity, as appropriate for this position.
• Participates in any required corporate and business line training in these areas.

Requirements

Requires National Mortgage Licensing Service (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. You will be subject to the required registration process, which includes a criminal background and credit check. Failure to meet or maintain any of the NMLS registration requirements, including maintaining a satisfactory criminal and credit record, may result in a rescission of your offer or termination of employment.

Qualifications

• Bachelor’s degree, or equivalent work experience.
• Four to five years of experience working in a sales, retail management, or banking environment.

Skills

• Thorough product/service knowledge and thorough knowledge of regulatory, policy, and compliance issues.
• Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems.
• Thorough knowledge of teller and platform functions, including but not limited to processing transactions, balancing cash, opening accounts, and sales techniques.
• Effective analytical skills to evaluate credit requests, prepare budgets, and determine trends in a given marketplace.
• Effective interpersonal communication, leadership, relationship management, time management, sales activities management, and sales ability skills.
• Demonstrated success in retail sales environment.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law