Branch Leader II - Chapin *Bilingual (Spanish) Preferred*

About the role

The branch leader has responsibility for managing all aspects of an assigned branch, driving performance through leadership, coaching, and business development. Small business expertise and development are critical to Truist’s Purpose of inspiring and building better lives and communities. The role ensures compliance with internal controls, operational procedures, and risk management policies, and manages human capital including interviewing, hiring, performance reviews, disciplinary actions, and workforce scheduling. Cross-training to assist with teller transactions may be required.

Responsibilities

• Promote a positive public image in the community and instill Truist’s Purpose, Mission, and Values in the team.
• Drive business development to deliver strong team and individual performance in areas including Small Business, Mass Affluent, Community Heroes, and Integrated Relationship Management (IRM) partnerships.
• Grow branch revenue through Small Business development and new client strategies, including face-to-face appointments, outbound calling, and prospecting.
• Develop Small Business and Mass Affluent expertise through routine client interactions and community involvement.
• Execute branch engagement routines by leading, growing, coaching, and motivating teammates to fulfill the Purpose, Mission, and Values for client financial success and team empowerment.
• Partner with Integrated Relationship Management (IRM) and Operations partners to ensure compliance with bank procedures, internal controls, risk management, and the Truist Code of Ethics.
• Ensure all required training is completed by the branch team.
• Collaborate with IRM and key line-of-business partners to promote a One Team culture within the branch.
• Make human capital decisions including interviewing, selection, hiring, workforce scheduling, development planning, annual performance reviews, ratings, and performance counseling, including disciplinary actions.

Qualifications

• Bachelor’s degree or equivalent education and related training or experience.
• Four years of financial services and consumer/small business expertise or equivalent experience and/or performance.
• Two years of previous branch leadership or management experience.
• Strong interpersonal, sales relationship, and prioritization skills.
• Strong written and verbal communication skills.
• Must be SAFE Mortgage Licensing Act compliant within 30 days of employment, including new or transfer of registration, and applicable NMLS background check.
• Ability to inspire, lead, and coach others.

Preferred Qualifications

• Bachelor’s degree with a concentration in Business, Accounting, Finance, or Banking.
• Graduate of Internal Leadership Development Programs.

Benefits

• Medical, dental, vision, life insurance, disability, and accidental death and dismemberment coverage.
• Tax-preferred savings accounts and a 401k plan.
• No less than 10 days of vacation (prorated based on date of hire and employment status) during the first year, plus 10 sick days (also prorated).
• Paid holidays.
• Eligibility for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan may apply depending on position and division.