Branch Leader - Ehrlich Road

Regular position. English fluency required. 1st shift (United States of America).

About the role

The branch leader has responsibility for managing all aspects of an assigned branch, including driving branch performance through leading, coaching, and managing teammates, and business development. Small business expertise and development are critical to Truist’s Purpose of inspiring and building better lives and communities. The role ensures compliance with internal controls, operational procedures, and risk management policies, and manages human capital including interviewing, selection, hiring, performance reviews, disciplinary actions, and workforce scheduling. May be cross‑trained to assist with teller transactions as needed.

Responsibilities

• Promote a positive public image in the community and instill the Purpose, Mission, and Values in the team in support of the Truist culture.
• Drive business development of the branch to deliver strong team and individual performance through personal productivity in areas including Small Business, Mass Affluent, Community Heroes, and Integrated Relationship Management (IRM) partnership.
• Drive branch revenue through Small Business development and new client strategies.
• Grow Small Business expertise through branch routines of face‑to‑face appointments, outbound calling, and prospecting; grow Mass Affluent through face‑to‑face appointments and outbound calling.
• Participate, as reviewed and approved in the market, in civic, government, professional, business, community affairs, associations, and groups to prospect and develop new business through community involvement and building the Truist brand.
• Execute branch engagement routines by leading, growing, coaching, and motivating teammates to fulfill the Purpose, Mission, and Values for clients’ financial success and team empowerment.
• Partner with Integrated Relationship Management (IRM) and Operations partners.
• Partner with the area operations officer to ensure compliance with bank procedures, internal controls, risk management, and the Truist Code of Ethics; ensure all required training is successfully completed by the entire team.
• Proactively collaborate with all IRM and key line‑of‑business partners to lead and promote a One Team culture within the branch through One Team/Business Partnerships.
• Make human capital decisions including interviewing, selection, hiring, workforce scheduling, development planning, annual performance reviews, ratings, and performance counseling including disciplinary actions for all branch team members.

Requirements

• Bachelor’s degree or equivalent education and related training or experience.
• Four years of financial services and consumer/small business expertise or equivalent experience and/or performance.
• Two years of previous Branch Leadership or Management Experience.
• Strong interpersonal, sales relationship, and prioritization skills.
• Strong written and verbal communication skills.
• Must be SAFE Mortgage Licensing Act compliant within 30 days of employment (including new or transfer of registration and applicable NMLS background check).
• Ability to inspire, lead, and coach others.

Preferred Qualifications

• Bachelor’s degree with a concentration in Business, Accounting, Finance, or Banking.
• Graduate of Internal Leadership Development Programs.

Benefits

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.

• Medical, dental, and vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment insurance
• Tax‑preferred savings accounts
• 401(k) plan
• No less than 10 days of vacation (prorated based on date of hire and full‑time/part‑time status) during the first year
• 10 sick days (prorated)
• Paid holidays
• Defined benefit pension plan (depending on position and division)
• Restricted stock units (depending on position and division)
• Deferred compensation plan (depending on position and division)