Branch General Manager - Carmel Rangeline Rd

About the Role

Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. As a Branch General Manager, you are responsible for management of a mass affluent branch, leading all facets of sales, service, and operations. You will manage a staff of bankers with an assigned book of business, coach on existing processes, and lead the team in achieving budgeted production goals. This role involves acquiring new consumer and business customers, initiating referrals to partners, and deepening all existing customer relationships through proactive business development both inside and outside of the branch.

Responsibilities

• Manage and coach a staff of bankers with an assigned book of business.
• Execute complex retail strategies and tactics to increase mass affluent households, fulfill customer needs, and provide an excellent customer experience.
• Lead and coach the team to deliver excellent customer service and effectively resolve customer issues.
• Oversee overall branch operations, adhering to all operational, security, risk, and regulatory policies and procedures.
• Manage a portfolio of high-value consumer and business customers.
• Refer customers to other areas of the bank to meet their needs, deepen relationships, and build strong internal partnerships pursuant to OCR guidelines.
• Consistently meet or exceed small business sales and referral goals.
• Develop key internal partnerships to drive business in the market area, with increased responsibility around OCR Partnership and Deepening Metrics.
• Leverage available tools and technology to identify and present sales and service opportunities.
• Maintain knowledge of all products, services, technology, and policies, and educate the team accordingly.
• Actively engage in the community and develop key business and community relationships.
• Oversee the recruitment and hiring process to ensure the assigned market is staffed with colleagues suitable for Huntington’s culture.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED.
• Minimum of 2 years of sales management experience in retail banking, financial services, or goal-driven retail sales.
• This position requires fingerprinting as mandated by NMLS regulations and is subject to additional background checks.

Preferred Qualifications

• Bachelor’s Degree and 2 years or more of branch management experience.
• Ability to understand, drive, and lead branch sales, service, operations, and financial performance within the branch and digital channels.
• Demonstrated acumen in banking, sales, investments, consumer lending, business banking, business lending, sales leadership, customer service, process management, coaching, colleague development, and presentation skills.
• Strong relationship-building skills.
• Excellent verbal and written communication skills.
• Comfort with technology such as mobile services and online banking services.
• Knowledge of consumer and business deposit products.
• Ability to develop, influence, inspire, and motivate colleagues to increase retention.

Schedule

This is an exempt position (not eligible for overtime pay).

Workplace Type

Office. Certain positions outside our branch network may be eligible for a flexible work arrangement, combining in-office and work-from-home opportunities. Remote roles will have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.