Branch Manager - West Carmel Zionsville, IN

About the role

Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Branch colleagues share ideas and voice opinions that directly impact customers, the bank, and communities. As a Branch Manager, you manage the branch, lead sales, service, and operations, coach on processes, lead the team to achieve budgeted production goals, acquire new consumer and business customers, initiate referrals to partners, deepen existing customer relationships, drive business inside and outside the branch, and oversee consistent business development and calling programs. The position is office‑based with flexible work‑arrangement options: certain roles may combine in‑office and remote work, and specific arrangements will be provided by the hiring team.

Responsibilities

• Managing portfolio of high value consumer and business customers.
• Leads the process of referring customers to other areas of the bank to meet customer needs, deepen relationships and build strong internal partnerships pursuant to OCR guidelines for the branch.
• Leading team to provide excellent customer service and effectively resolve customer issues.
• Leveraging available tools and technology to identify and present sales and service opportunities.
• Maintaining knowledge and educates team on all products, services, technology and policies.
• Maintaining active involvement in the community, and develops key business and community relationships.
• Developing key internal partnerships to drive business in market area.
• Actively overseeing the recruitment / hiring process ensuring assigned market is staffed with colleagues suitable for Huntington’s culture.
• Garnering resources required to support team.
• Managing the overall operations of the branch, adhering to all operational, security, risk and regulatory related policies and procedures.
• Understanding branch sales, service, operations and financial performance.
• Demonstrating acumen in banking, investments, consumer lending, business banking, business lending, sales, sales leadership, customer service, process management, coaching, colleague development, communication and presentation.
• Performing other duties as assigned.

Requirements

• High School Diploma or GED and minimum of 1 year or more in a goal‑driven retail sales leadership role, or a Bachelor's Degree.
• Licenses: Subject to additional background check requirements, including providing fingerprints as required by NMLS regulations.

Qualifications

• Bachelor's Degree and previous management experience.
• Ability to understand, drive, and lead branch sales, service, operations and financial performance within the branch and digital channels.
• Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, sales leadership, customer service, process management, coaching and colleague development and presentation skills.
• Excellent verbal and written communication skills.
• Comfort with technology such as mobile services and online banking services.
• Knowledge of consumer and business deposit products.
• Ability to develop, influence, inspire and motivate colleagues to increase retention.

Exempt status: Yes (not eligible for overtime pay).