Branch Customer Service and Sales - Raleigh, NC (New Hope)

About the role

The AAA The Auto Club Group is seeking prospective Member Representative I’s or Branch Customer Service Representatives who can promote ACG products and services, provide customer focused service and timely solutions to problems, and communicate effectively (verbal and written) with others in a work environment.

Responsibilities

• Greet and service customers, providing peace of mind and resolving member/customer complaints
• Sell membership, travel products (car, hotel, basic tour packages, etc.), and some banking products
• Generate leads, update members on travel and insurance specials, and provide travel information
• Process payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, and travel money products
• Balance cash drawer and conduct outbound promotional calls for insurance and/or travel products
• Perform administrative support during peak periods
• Resolve member/customer inquiries and refer to senior staff or agents when appropriate

Requirements

• High School Diploma or equivalent
• Working in a customer focused environment
• Providing customer focused service and timely solutions to problems
• Microsoft Office applications
• Basic mathematical calculations to accurately perform monetary transactions
• Communicate effectively (verbal and written) with others in a work environment
• Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals
• Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person)
• Work under pressure in a high volume, fast paced customer service environment
• Work irregular hours including holidays and weekends (may include community events)

Qualifications

• Passion and enthusiasm for working with people
• Successful candidates will possess the following skills:
• Take personal responsibility in seeking solutions to problems
• Work effectively in a team environment
• Maintain workstation and office facility

Skills

• Customer service skills
• Effective communication skills
• Basic math skills
• Ability to multi-task and prioritize tasks
• Ability to work under pressure
• Ability to work irregular hours including holidays and weekends

Benefits

• Medical, dental and vision benefits
• 401k Match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities
• AAP Membership Discounts, perks, and rewards and much more

Pay

Earn a competitive hourly wage of $19.00 - $21.50, based on experience, with additional incentives and an annual bonus potential based on performance.

Schedule

This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.