Branch Customer Service and Sales Rep - Durham, NC (RTP)

About the role

The AAA The Auto Club Group is seeking prospective Branch Customer Service Representatives who can promote ACG products and services, provide customer focused service, and participate in office events to help generate revenue by improving member awareness of products.

Responsibilities

• Greet and service customers, providing peace of mind and resolving member/customer complaints
• Sell membership, travel products, and some banking products
• Generate leads and update members on travel and insurance specials
• Process payments for insurance policies, travel tickets, and travel money products
• Balance cash drawer and provide cashiering services
• Conduct outbound promotional calls for insurance and travel products
• Support travel and/or insurance sales staff during peak periods
• Participate in office events to help generate revenue

Requirements

• High School Diploma or equivalent
• Working in a customer focused environment
• Providing customer focused service and timely solutions to problems
• Basic mathematical calculations to accurately perform monetary transactions
• Communicate effectively (verbal and written) with others in a work environment
• Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals
• Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person)
• Work under pressure in a high volume, fast paced customer service environment
• Work irregular hours including holidays and weekends (may include community events)

Qualifications

• Passion and enthusiasm for working with people
• Effective communication skills (verbal and written)
• Ability to multi-task and prioritize tasks
• Experience in a customer-focused environment
• Ability to work under pressure in a high-volume, fast-paced environment
• Ability to work irregular hours including holidays and weekends

Skills

• Microsoft Office applications
• Basic mathematical calculations
• Customer service skills
• Communication skills
• Time management skills
• Problem-solving skills

Benefits

• Medical, dental, and vision benefits
• 401(k) match
• Paid parental leave and adoption assistance
• Paid time off (PTO), company-paid holidays, CEO days, and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program, and other professional development opportunities
• AAP Membership discounts, perks, and rewards

Pay

Earn a competitive hourly wage of $19.00 - $21.50, based on experience, with additional incentives and an annual bonus potential based on performance.

Schedule

This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.