Branch Coordinator

About the role

As North America’s leading provider of complete temporary space solutions, WillScot helps customers across 260+ locations in the United States, Canada, and Mexico get innovative flexible workspace and portable storage solutions tailored to their timeline and project.

The Branch Coordinator (BC) manages office duties and procedures to create and maintain an efficient branch work environment, focusing on organizational effectiveness, communication, and safety.

Responsibilities

• Environment, Health & Safety: Comply with Environmental Health & Safety Policies.
• Customer Service:
  • Greet and assist visitors.
  • Direct vendors and suppliers for deliveries or retrievals.
  • Manage inbound calls and branch notifications according to communication procedures, guidelines, and policies.
  • Collaborate with the Collections team to proactively resolve customer concerns or disputes.
  • Oversee the end-to-end Customer Service process to ensure exceptional service delivery.
  • Facilitate efficient Delivery and Return processes for seamless operations.
  • Utilize Net Promoter Score (NPS) feedback to identify and drive process improvements.
  • Build sustainable relationships and trust with vendors and customers (internal & external) through open, proactive communication.
• Office Operations:
  • Manage Location Accounts Payable process:
    • Investigate invoices that do not match POs and reconcile discrepancies.
    • Manage local service contracts, blanket POs, etc.
    • Prepare required PO reporting and documentation consistent with policy.
    • Issue and receive POs within standard response times.
  • Manage Location Month-End Close processes:
    • Reconciliation of delivery and installation (D&I) reports.
    • Risk management reporting (accidents, OSHA, DOT, etc.).
    • Fleet inventory reconciliation.
  • General office/facilities/administrative duties:
    • Ordering, receipt, and inventory of office supplies.
    • Facilitating IT Help Desk assistance for branch employees as required.
    • Receiving and distributing incoming mail and/or deliverables.
    • Facilitating location employee timeclock use and reporting.
    • Collaborating with HR and Managers in onboarding new hires.
  • Other duties as assigned.
• Inventory & Material Coordination (as Applicable):
  • Generating POs for requested Parts/shop materials, placing orders, and processing POs upon receipt.
  • Assisting in branch inventories.
  • Manage Value Added Products & Services (VAPS) inventory including substitutions and backordered items.

Requirements

• High school diploma or GED.
• 3 or more years of applicable experience.
• MS Office (Excel/Word/Outlook) proficiency.
• Experience working effectively with customers and vendors by phone, email, Zoom, etc.
• Strong service orientation, active listening, and excellent oral/written communication skills.
• Vendor negotiation experience (price, timing, etc.).
• Ability to follow direction and meet deadlines in a fast-paced environment.
• Experience applying creativity to problem-solving for positive outcomes.
• Ability to build sustainable relationships and trust with vendors through open, proactive communication.
• Ability to effectively manage multiple, changing priorities in a fast-paced environment.

Preferred Qualifications

• College Degree.
• Experience with Salesforce.com, SAP, Tableau, Hyperion, Teams/Zoom, or Smartsheets.
• Occasional travel may be required.

Personal Characteristics

• Lead by example through living our values:
  • Dedicated to Health & Safety.
  • Committed to Inclusion & Diversity.
  • Driven to Excellence.
  • Trustworthy & Reliable.
  • Devoted to Our Customers.
  • Community Focused.

Benefits

All regular WillScot positions offer a generous benefits package to help employees and their families Be Well, including:

• Medical, dental, vision, disability, and life insurance.
• Paid time off (including Company holidays).
• Tuition reimbursement.
• A retirement savings plan with company match.
• Many positions also include variable pay opportunities such as commission, bonus, performance rewards, or other incentive programs.