Branch & Community Development Manager

About the Company

Community Financial System, Inc. (CFSI) is dedicated to providing customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont, and Western Massachusetts. Beyond retail banking, we offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

We are committed to our employees, offering competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace.

Responsibilities

• Sales and Business Growth
  • Develop and implement strategies and calling efforts to promote the Bank's product and service solutions, with emphasis on deposit growth.
  • Spend time outside the branch for external meetings, community engagement, and pre-call planning activities, varying based on branch maturity and market needs.
  • Actively participate in the community to enhance the Bank's visibility and reputation.
  • Build and maintain strong relationships with customers, local businesses, and community organizations.
  • Maintain strong knowledge of bank policies, procedures, loan products, and pricing; educate prospects on the advantages of Community Bank.
  • Refer applicable loan opportunities to Bank business partners.
  • Collaborate with business partners and Bank affiliates to identify referral opportunities.
  • May oversee a loan portfolio consisting of business customers.
• Leadership and Staff Development
  • Lead in the selection of new branch personnel.
  • Support scheduling to ensure adequate branch coverage.
  • Ensure staff are trained and motivated to meet customer sales and service needs as well as branch objectives and team goals through a supportive leadership style.
  • Discuss individual employee performance, including sales goals and service performance, with appropriate supervisors on a frequent basis.
• Performance and Operational Oversight
  • Monitor progress and results throughout the year with District and Regional Managers to ensure the branch is performing at a level consistent with growth, sales, and profit objectives.
  • Address customer complaints and issues promptly, working to exceed customer expectations and maintain high satisfaction levels.
  • Maintain proficient knowledge of, and demonstrate ongoing compliance with, all laws and regulations applicable to this position.