Branch Administrator

About the role

Responsible for overseeing administrative operations for multiple crane service branches within a centralized region. Ensures effective communication and coordination among personnel across three locations in Vancouver, WA; Spokane, WA; and Pueblo West, CO.

Responsibilities

• Oversee the day-to-day administrative operations of the crane service branch
• Organize office operations and procedures such as typing, flow of correspondence, filing, and other operational duties
• Evaluate office production and revise procedures to improve efficiency of workflow
• Answer incoming phones, monitor departmental email inboxes, and ensure that messages are properly routed
• Address customer issues, even in the absence of key personnel
• Process completed service invoices and parts sales invoices
• Prepare financial reports as specified
• Prepare timesheet coding and timesheet tracking, including billing hours
• Process orders for necessary equipment and supplies within budgetary guidelines
• Maintain office supplies and account for administrative budget
• Provide reports to management as requested and maintain acceptable DSO levels
• Complete job closings on a monthly basis and bring questionable closings to the attention of the Service Manager
• Send completed inspection reports to customers and completed invoices to customers
• Work with the training department to ensure all department personnel maintain required training and certifications
• File and retrieve branch documents, records, and reports
• Participate in departmental meetings and maintain a clean and organized work area

Requirements

• At least 2 years in an administrative role, equivalent military experience, or the equivalent combination of education and experience
• Willingness to learn and stay educated in the crane industry
• Valid driver’s license in good standing that meets company requirements
• Ability to lift/pull up to 25 lbs.
• Solid written and verbal communication skills
• Organizational and communication skills
• Strong analytical, conceptual, and planning skills
• Excellent math skills and overall PC literacy (Microsoft Office)
• Detail-oriented, self-motivated, and disciplined with the ability to multi-task
• High school diploma or GED required; some college preferred

Benefits

Mazzella offers market competitive compensation and a wide range of benefits, including paid time off, affordable and comprehensive health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance. Additional benefits include a team-oriented environment, work-life balance, growth and development opportunities, and a humble, hungry, smart culture.

Specific benefits include free virtual doctor visits with $0 copay (Teledoc) and tuition reimbursement.

Qualifications and Culture

Mazzella is a family-owned company that puts people first, with over 1300 employees and 60 locations. The company values safety, lifelong learning, humility, hunger, and smart decision-making.