Branch Administrator

About the role

Responsible for overseeing administrative operations for multiple crane service branches within a centralized region. Ensures effective communication and coordination among personnel across three locations in Vancouver, WA; Spokane, WA; and Pueblo West, CO.

• Oversee the day-to-day administrative operations of the crane service branch.
• Organize office operations and procedures such as typing, flow of correspondence, filing, and other operational duties; evaluate office production and revise procedures to improve efficiency of workflow.
• Answer incoming phones, monitor departmental email inboxes, and ensure messages are properly routed; actively address customer issues, even in the absence of key personnel.
• Process completed service invoices and parts sales invoices.
• Prepare financial reporting as specified.
• Prepare timesheet coding and timesheet tracking including billing hours.
• Process orders for all necessary equipment and supplies within budgetary guidelines and maintain office supplies.
• Account for administrative budget and provide reports to management as requested.
• Maintain acceptable DSO levels.
• Complete job closings on a monthly basis; bring any questionable closings to the attention of the Service Manager for final review.
• Assist Service Writers in sending completed inspection reports to customers.
• Send completed invoices to customers.
• Work with the training department to ensure all department personnel maintain required training and are up to date on needed certifications.
• File and retrieve branch documents, records, and reports.
• Participate and contribute to all departmental meetings.
• Maintain work area, equipment, and tools in a clean and organized manner; follow all Safety Guidelines.
• Perform other duties as assigned.

Requirements

• At least 2 years in an administrative role, equivalent military experience, or the equivalent combination of education and experience is required.
• Willingness to learn and stay educated in the crane industry; as cranes become increasingly sophisticated, internal and external communications must keep pace.
• Valid driver’s license in good standing that meets company requirements.
• Light lifting/pulling (max 25 lbs.) is generally part of this type of work.
• Schedule is 40 hours per week but must have the ability to work varied hours to include occasional overtime.
• Solid written and verbal communication skills.
• Strong organizational and communication skills.
• Strong analytical, conceptual, and planning skills.
• Excellent math skills and overall PC literacy (Microsoft Office).
• Detail-oriented, self-motivated, and disciplined with the ability to multi-task.
• Must successfully complete a criminal background check, drug screen, and E-verify.
• A high school diploma or GED is required; some college preferred.

Benefits

• Paid time off.
• Affordable and comprehensive health insurance, including dental and vision.
• 401(k) with company match.
• Life insurance and disability insurance.
• Free virtual doctor visits with $0 copay (Teledoc).
• Tuition reimbursement.

About the company

Mazzella is a family-owned company that puts people first. With over 1,300 employees and 60 locations, we are the humble leaders in the industry. We offer a team-oriented environment, a real work-life/home-life balance, growth and development opportunities including a Lifelong Learning Career Path, and a humble, hungry, smart culture with market-competitive salaries.

• Safe: Personal commitment to all stakeholders’ well-being; purposeful control of risk.
• Lifelong Learner: Routinely acquire new skills and capabilities that bring value.
• Humble: Lack excessive ego or concerns about status; emphasize the Team over self.
• Hungry: Always looking for more, self-motivated, and diligent; do more than just get by, committed.
• Smart: Common sense about people, good judgement, and intuition around their impact on group dynamics.

Schedule

40 hours per week with the ability to work varied hours to include occasional overtime.