Branch Administrator

About the role

Jensen Landscape Services is part of Monarch Landscape Companies, a leading network of landscape brands across the U.S. We proudly serve clients across Northern California, from the San Francisco Bay Area to surrounding East Bay and North Bay communities and deliver reliable, high-quality landscape maintenance and construction services. At Jensen, your achievements determine your rewards, your abilities define your success, and your professionalism leads to autonomy!

Job Summary

We are seeking a highly organized and service-driven Branch Administrator to support daily branch operations and act as a key communication link between field teams, customers, and regional leadership. This role is ideal for someone who enjoys a fast-paced environment, takes pride in keeping operations running smoothly, and is comfortable working with both English and Spanish-speaking customers and employees. You’ll play a critical role in ensuring requests are handled quickly, documentation is accurate, and the branch operates efficiently every day.

Minimum Qualifications

• High School diploma or equivalent
• 2-4 years related work experience
• Valid Driver’s License
• PHR a plus

Specialized Skills

• Strong internal and external customer service
• Ability to demonstrate a positive professional demeanor and contribute to a culture of excellence
• Effective oral and written communication
• Ability to speak effectively before employees individually or in a group setting
• Prior proven track record of very high attention to detail and organization
• Proven ability to work within time constraints with limited supervision
• Proven ability to prioritize workload and change direction quickly depending on deadlines
• Proven ability to adjust to changing priorities and handle multiple tasks simultaneously, with attention to detail
• Basic to intermediate understanding of the Microsoft Office Suite, CRM and ERP systems
• Bi-lingual English/Spanish required, including ability to read, interpret and translate documents and make verbal presentations

Physical Requirements

• Constantly required to talk, hear, see, sit, stand and walk
• Frequent use of hands to manipulate, handle or feel objects, tools or controls
• Occasionally required to lift and/or move up to 25 pounds

Working Conditions

• Constantly required to use computer-based systems
• Frequent use of hands to manipulate, handle or feel objects, tools or controls
• Occasionally required to lift and/or move up to 25 pounds

Essential Duties

• Promptly and professionally answer client customer service line
• Provide general clerical duties, including typing, faxing, scanning, answering phones, greeting visitors and filing
• Handle all scheduling associated with office machine maintenance
• Determine nature of client requests, enter into ERP, assign to appropriate department/manager, and track to completion
• Create and send seasonal proposals to clients
• Accurately prepare bids for common, straightforward landscape value added services
• Analyze reports and job data for discrepancies or issues and share findings with Admin Analyst
• Process and review accepted work orders for accuracy of billing and description information into ERP and accounting system
• Timely and accurate processing of non-recurring accounts receivable invoicing as needed
• Assist in organization of company functions and meetings including facility allocation and catering
• Assign system general Purchase Orders upon request as needed
• Reconcile vendor invoices against open PO report as needed
• Regularly maintain and update the procedural manual as it relates to this position
• Manage client portal activity for in and out of contract services
• Office Administration
• Maintain and protect sensitive company data by adhering to internal security controls
• Fiscal Responsibilities
• Reconcile employee timecards and enter data into computer-based system
• Have a working knowledge of the company Employee Handbook and be able to answer general questions from employee
• Aid in on-boarding, orientation and off-boarding of Branch employees
• Aid in annual healthcare open enrollment
• Create and maintain accurate healthcare enrollment packets for new hires and other qualified individuals
• Review and process employee status change paperwork to ensure complete, accurate, and compliant information
• Ensure accuracy of I-9 documents and active and inactive records are kept in compliance of federal regulations
• All other duties as assigned.

Total Rewards

• The opportunity to enroll in a variety of healthcare benefit programs, including medical, dental, and vision plan options;
• Flexible spending accounts;
• Retail savings plans;
• Term life/ad&d;
• A number of supplemental insurances;
• Company Provided Life/AD&DEmployee Assistance Program;
• 6 Paid Holidays;
• 3 Days Paid Bereavement;
• 5 Days Paid Jury Duty;
• Employee Equity Program;
• Paid Time Off Starting at 2 weeks per year;
• On-Demand Pay Through A Partnership with DailyPay;
• Referral Bonuses Programs;
• Gym Membership and Mobile Carrier Discounts;
• Education Assistance;
• Best-in-Class Learning Management System;
• Career Advancement Opportunities;

Equal Opportunity Employer

Jensen Landscape Services and Monarch Landscape Companies are an Equal Opportunity Employer.