Branch Administrator

Job Duties and Responsibilities

• Direct and coordinate the administrative activities in support of the real‑estate office.
• Oversee, maintain and perform day‑to‑day sales office operations, including payment of bills, answering phones, record keeping, invoicing, marketing, filing, assisting the sales/branch manager, tracking expenses, greeting clients, building and equipment maintenance, and managing office supply and marketing material inventories (35‑45%).
• Oversee processing and verification of new listings and sales, entering data into the system, ensuring accuracy and timely preparation of purchase agreements, maintaining sold‑record files, preparing monthly reports, calculating advertising costs, proofreading and submitting ads for local newspapers, distributing work to office staff, handling correspondence, mail and appointment setting (20‑30%).
• Maintain escrow accounts and monitor upcoming sales transactions for completeness and compliance, ensuring required documents (payoff, abstract, title evidence, reports, mortgage documentation, etc.) are ordered and accurate (15‑20%).
• Provide support to sales associates, including processing license applications, conducting orientation for new associates, assisting with billings, advertising, paperwork and training, and serving as the first point of contact (15‑20%).
• Recruit, train, schedule and supervise office personnel; act as liaison between staff, managers and sales associates; perform supervisory activities such as employee safety, selection, development, counseling, motivation, salary administration, annual merit reviews, performance evaluations and budget assistance (10‑15%).
• Coordinate special events and produce collateral material, flyers, handouts and brochures (0‑5%).
• Provide telecommunication support, including notice of phone number changes, coordination of long‑distance codes, assignment of voicemail and DID numbers, and maintenance of the voicemail computer system (0‑5%).
• Perform any additional responsibilities as requested or assigned (0‑5%).

Performance Expectations

Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management. Perform responsibilities as directed, achieving desired results within expected time frames with a high degree of quality and professionalism. Establish and maintain positive, productive work relationships with staff, customers and business partners. Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities, take personal initiative for technical and professional development, and follow company HR policy, the Code of Business Conduct, and all subsidiary and department policies and procedures.

Qualifications

• Bachelor’s degree in business administration or a related field, or equivalent work experience and knowledge.
• Three to five plus years of related experience with demonstrated supervisory skills.

Knowledge and Skills

• Knowledge of real estate, title and/or mortgage business (strongly preferred).
• Strong computer skills; proficient in Microsoft Office products, including Word, Excel, Publisher and Access.
• Excellent oral and written communication skills.
• Effective interpersonal skills and leadership abilities with a strong customer‑service focus.
• Analytical, problem‑solving and decision‑making skills; initiative, attention to detail, and a team‑player mindset.
• Project management skills; ability to prioritize and handle multiple tasks and projects concurrently.
• Ability to handle stress and work under pressure.
• Willingness to work evenings and weekends as needed.

Pay

Hourly wage: $19.00 – $26.00 (based on education and experience).

Benefits

• Medical insurance
• Health Savings Account (HSA)
• Dental insurance
• Vision insurance
• Life insurance
• Paid vacation (PTO)
• 401(k) with employer match
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)