Branch Administrator

Summary of Primary Functions

Dobbs Equipment is seeking a Branch Administrator. This position performs a full range of administrative and sales support duties for a Dobbs Equipment dealership location. This is a full time, in office, non-exempt position.

Essential Functions and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. (Other duties may be assigned)

• Enter payroll hours for service team daily, process payroll for branch weekly (ADP Function)
• Provides administrative support to all branch departments including parts, sales, and service
• Handles incoming and outgoing phone calls and email correspondence through the branch
• Assists walk-in customers by learning basic qualifying questions for rentals/demos/sales to generate business
• Coordinate with local vendors such as plumbing, A/C, and landscaping to ensure services are properly completed
• Ensures the store presents a good image to customers and staff including stocking goods such as literature displays, coffee pods, printer paper, ink, organization of storage closet, and other office items
• Take lead on branch and region events, customer appreciation events and such
• Deposit cash daily and manage petty cash
• Issue purchase orders and approve invoices when necessary
• Work with DHQ to open customers in-house and Power Plan accounts
• Reconcile credit card statement for P-Card
• Set up new vendor account with DHQ when needed
• Check requests
• Create customer invoices including Ad-hoc invoices when needed
• Assists Salesman & General Manager in collecting on aged accounts
• Work closely with Credit and Payments and customer to keep accounts
• Customer account deep dives including calling reps at PP to help resolve issues on accounts, matching, requesting credits etc
• Participate in a weekly A/R call with Headquarters
• Complete accurate and timely records including rental agreements, DEMO agreements, requests, filing, and correspondence with DHQ
• Focus on support for territory managers and ISR's with all types of customer or equipment issues
• Interact with company personnel to assist in locating equipment and determining availability within the branch and other branches
• Create customer invoices including proforma invoices when needed
• Become familiar with DIT (Dealer Inventory Tracking) and act as a backup to branch ISR regarding inventory and yard duties
• Assist sales team with hiring haulers for equipment transfers / rental moves and such

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Valid Driver's License
• Customer Service experience
• Administrative Support experience

Education, Skill, and/or Experience Requirements

• Two-year college degree or heavy equipment sales experience may be substituted or combined with education
• Organization and communication skills must be highly developed
• Computer skills need to be broad based
• Valid Driver's License and maintain a clean driving record
• Ability to communicate effectively with teammates and customers
• Strong problem-solving skills
• Must be able to self-manage/self-motivate
• PC literate, proficient with MS Office, with an emphasis in Excel and Outlook required
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Quick learner with the ability to think out of the box
• Bilingual a plus

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, and outside weather conditions. The noise level in the work environment is usually quiet.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, and color vision.