Branch Administrator

Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients primarily in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands: Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states. Our personalized approach to banking, paired with cutting-edge technology solutions and a comprehensive suite of products and services, fuels our growth and enables us to support our customers at every stage in their financial journey. For the last 6 out of 7 years, Capital Bank was named one of the "Best Banks to Work For" in the U.S. by American Banker.

About the role

The Branch Administrator provides administrative, operational, and customer service support to ensure the efficient daily operation of the branches. This position serves as the primary administrative resource for branch management by coordinating branch activities, maintaining operational records, supporting compliance requirements, assisting with employee scheduling and training documentation, and ensuring exceptional customer service. The Branch Administrator works closely with branch leadership to promote operational excellence, regulatory compliance, and achievement of branch performance goals. This role also assists and leads staff in developing a more conducive sales environment by learning customer needs and guiding them to appropriate sales staff to deepen relationships.

Responsibilities

• Act as the escalation point for branch staff regarding transaction questions, overdrafts, wire transfers, online access issues, and general issues requiring decision-making authority.
• Oversee overall branch security and conduct periodic spot checks and audits to ensure compliance with all policies and procedures.
• Ensure adherence to banking regulations, including Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Know Your Customer (KYC), and customer privacy requirements.
• Manage work schedules, performance, hiring, sales referrals, coaching, and recognition for the branch team.
• Maintain accurate operational documentation to support regulatory compliance.
• Assist management in implementing corrective actions identified during audits or compliance reviews.
• Report operational risks or suspicious activities in accordance with bank policy.
• Assist in cash ordering with the Fed and couriers, supply inventory, and security documentation.
• Deliver professional and courteous service to customers.
• Monitor operational deadlines and ensure timely completion of required tasks.
• Assist management with special projects and branch initiatives.
• Support branch sales initiatives by identifying opportunities to refer customers to appropriate banking products and services.

Requirements

• Bachelor’s degree and/or equivalent years of experience working in a management role within a bank branch.
• Strong interpersonal, communication, and public relation skills.
• Excellent organizational and time management skills.
• Strong written and verbal communication abilities.
• Strong diligence, accuracy, problem-solving, and decision-making skills.
• Proficiency with Microsoft Office suite (Word, Excel, Outlook, and PowerPoint).
• Expert-level knowledge of the following systems: Integrated Teller, BPM, Q2, Mantle, FISERV Cash Management Products, and deposit products.
• Ability to travel as needed.

Pay

Base Salary Range: $110,000 - $140,000 annually. Final determination of salary within this range is based on factors such as geographical location, relevant experience, skill set, education, and ability to meet qualifications within the job description.

Additional Compensation: This role includes a yearly annual target bonus based on individual performance.

Schedule

This is an in-person role expected to work in the office Monday through Friday, ideally based out of our Rockville, MD headquarters location.

Benefits

• Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, and Disability Insurance.
• Company contributions to your 401k, regardless of your contribution.
• Employee Perks: Paid Parental Leave, Employee Recognition Program, Leadership Program, Tuition Reimbursement Program, Employee Bank Checking Account, and more.
• Generous Paid Time Off and Paid Holidays, including Paid Charity Hours to support volunteer opportunities.