Branch Administrator

Essential Duties And Responsibilities

• Oversees landscape construction, maintenance, enhancements, and snow seasons as it relates to preparation, production, billing, and customer satisfaction
• Ensures landscape maintenance, enhancements, and snow account renewals through timely and quality performance
• Inspects properties and ensures that quality standards are met
• Develops, identifies, clarifies, and defines all work standards, processes, and systems for procedural continuity and continued improvement
• Oversees damage repairs of customer and company property, vehicles, equipment, and machinery while monitoring cost and efficiency

Sales, Production, and Reporting

• Manages customer relationships to ensure continuous sales growth and maintained customer service
• Maintains continuous communication with internal and external contacts including vendors, subcontractors, service providers, and customers
• Monitors and analyzes the financial performance of all work tickets to ensure timeliness, profitability, and quality

Team Management

• Oversees weekly L10 meetings and performs weekly 1:1s with all direct reports, including but not limited to Construction/Maintenance Operations Managers, Business Development, Account Managers, Branch Administration, and Shop Managers
• Aids in the hiring of branch personnel, including but not limited to Maintenance/Construction Operations Managers, Fertilization Service Managers, and Tree Service Managers
• Provides leadership through coaching, evaluating, conducting disciplinary action meetings, and conflict resolution of team members
• Demonstrates a positive role model for all employees by reinforcing best practices and branch culture
• Promotes continuous improvement of workplace safety and environmental practices

Leadership Management

• Participates in leadership meetings and other companywide initiatives as needed
• Aids the President with all foresight, planning, development, and strategy

Requirements

• Minimum of Bachelor's Degree preferred, horticulture degree preferred
• Minimum of 5 to 10 years landscape industry experience required
• Minimum of 7 to 10 years of leadership or supervisory experience required

Skills And Qualifications

• Ability to work effectively in a team environment
• Ability to manage multiple priorities/tasks
• Excellent analytical and abstract reasoning skills
• Microsoft Office Suite / PC proficiency
• Excellent organizational skills
• Excellent oral and written communication skills
• Ability to provide direction to differing levels of personnel from laborers to management
• Proven leadership skills in a high-performing culture
• Demonstrated leadership ability, team management, and interpersonal skills